KATHY HUGGINS
Winter Haven,Fl
Summary
Focused customer service professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 17 years of experience in related roles, as well as a passion for always improving numbers, enhancing knowledge, and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Quarate
05.2020 - 06.2021
- Customer Assistance
- Payment collection
- Credit card processing
- Reports and documents
- Computer proficiency
- Adaptability
- Good telephone etiquette
- Friendly demeanor
- Written and verbal communication
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determine root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
CASHIER
12.2016 - 09.2019
- CITY OF WINTER HAVEN
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Worked closely with supervisor to solve problems and handle customer concerns
- Take payments over the phone and in-person
- Counted cash in register drawer at beginning and end of shift.
FRONT DESK AGENT
Maingate Lakeside Resort
03.2010 - 12.2016
- Explained details regarding property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered multi-line phone system, responded to inquiries and transferred calls to the correct departments and personnel
- Greeted guests daily visitors and customers upon arrival, and helped and answered questions to build rapport and retention.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Issued room keys to guests upon check-in and answered questions regarding the proper use
Skills
- Office Equipment Proficiency
- Brand Representation
- Critical Thinking
- Merchandise Orders and Exchanges
- Refund Processing
- Policy and Procedure Adherence
- Customer Relations
- Managing Multiple Tasks
- Microsoft Word
- Delivery Scheduling
- Customer Service
- Research
Timeline
Customer Service Representative
Quarate
05.2020 - 06.2021
CASHIER
12.2016 - 09.2019
FRONT DESK AGENT
Maingate Lakeside Resort
03.2010 - 12.2016
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