Kathy Huss
North Bend,NE
Summary
Driven and adaptable professional with a track record of enhancing customer satisfaction and streamlining operations at Walmart. Excelled in multitasking and organization, leveraging teamwork and collaboration to exceed sales goals. Proficient in cash handling and customer service, consistently delivering results by applying problem-solving skills to meet diverse needs.
Overview
20
20
years of professional experience
Work History
Intern-office Help
Correct Care Solutions
12.2012 - 01.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Sales Associate
Walmart
07.2008 - 03.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
CNA/MA
West Point Living Center
12.1992 - 06.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
Bachelor of Science - Health And Wellness
Kaplan Univerity
Omaha, NE2014
Associate of Applied Science - Medical Office Management
Kaplan University
Omaha, NE2012
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Goal-oriented mindset
- Attention to Detail
- Flexible Schedule
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Cash Handling
- Cash Register Operation
- Basic Math Competence
- Filing and data archiving
Timeline
Intern-office Help
Correct Care Solutions
12.2012 - 01.2013
Sales Associate
Walmart
07.2008 - 03.2010
CNA/MA
West Point Living Center
12.1992 - 06.2007
Bachelor of Science - Health And Wellness
Kaplan Univerity
Associate of Applied Science - Medical Office Management
Kaplan University
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