A.S. Degree in Network Administration/Hardware with Wireless Technology -
Florida Technical College
01.2014
Kathy Jensen
Loxahatchee,FL
Summary
Experienced individual with a strong background in customer service, technical support, software and hardware maintenance and installation, and business operations. Known for exceptional multitasking skills, adaptability, and quick learning ability. Proven track record of efficiently managing diverse responsibilities with integrity. Highly motivated to continuously learn and contribute to company success. Previous experience in corporate and retail settings.
Education
Skills
- Customer Service: Managed all aspects of business operations in a computer repair shop, including diagnostics, repairs, customer inquiries, and inventory management Provided exceptional, personalized service while maintaining efficient workflow
- Strong Work Ethics & Dependability: Leveraged over 12 years of experience as a dispatcher and data analyst to manage high-volume communication, coordinate service delivery, and ensure operational excellence
- Adaptable
- Integrity
- Organizational Skills
- Flexibility
- Problem Solving
- Trustworthiness
- Attention to Detail
- Diversity and Inclusion
- Learning Agility
- Strategic Thinking
- Work Ethics
- Computer Assembly
- Hardware and software installation
- Technical Support
- System Upgrades
- Virus Removal
- Data Recovery
- Hardware Installation
- Software Installation
- Hardware troubleshooting
- Hardware Repair
- Decision-Making
- Problem Diagnostics
- Telephone and Email Communication
Work History
Computer Repair Technician
Small Computer Repair Shop
08.2023 - 06.2024
- Diagnosed and repaired a wide range of computer issues
- Managed customer inquiries and inventory
- Ensured smooth business operations and exceptional service delivery.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers.
Uber Eats Driver
Self-Employed
05.2022 - 08.2023
- Delivered high-quality customer service through timely and efficient delivery.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Dispatcher & Data Analyst
AAA
05.2000 - 05.2012
- Coordinated communication between drivers and clients
- Managed multiple phone lines and ensured timely service delivery
- Became the first data analyst, utilizing data to enhance operational efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely service.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Quote
But better to get hurt by the truth than comforted with a lie.
Khaled Hosseini