Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Johnson

Consultant
La Grange Park,IL

Summary

Hardworking and gifted at delivering exceptional projects to clients. Engaging, personable and focused on delivering exemplary customer service.

Overview

39
39
years of professional experience
9
9
years of post-secondary education

Work History

Consultant

KPJ And Associates
La Grange Park, IL
01.2012 - Current
  • Mapped current business and operational processes and recommended areas for improvement.
  • Researched and compiled tailored monthly analytics and reports for senior management with Microsoft Access, Microsoft Excel, and Microsoft Word and managed regular reports and documents in a project database.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines using Microsoft Powerpoint, Microsoft Project, and Silverrun
  • Organized project meetings with project team members and leadership to review status of projects, providing regular status reports completed in Microsoft Project and Microsoft Excel
  • Organized off site meetings including helping to organize travel arrangements as needed.
  • Utilized various email software such as Lotus Notes and Microsoft Exchange to schedule and host project team meetings.
  • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
  • Developed project metrics derived project data to track improvements in project status and efficiency using Microsoft Project reports and Microsoft Access databases.
  • Established online configuration knowledge base to support functionality by developing robust system application overview and documented and stored configuration reports in project repository
  • Provided, prioritized, and documented system operational support to users/customers of new software systems on a regular basis to help clients understand and resolve issues encountered using an issue/resolution database. Provided standard reports to management on a weekly basis and to issues and resolutions.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Maintained authoritative knowledge through continued education and ongoing training.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Recommended technology upgrades to improve client security.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Used a wide variety of printers, scanners, fax machines, copy machines at various client sites.

Senior Manager

EWaken Technologies
Lombard, IL
06.2001 - 09.2003
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Provided strong leadership to enhance team productivity and morale.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate project staffing requirements.
  • Developed proposals and presentations for internal and external audiences using Microsoft Word and Microsoft Project
  • Developed and initiated projects, managed costs and monitored performance using MicroSoft Project
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Managed multiple client projects, monitoring time and budget providing reports to client showing project time and budget use.

Principal

Whitman Hart/MarchForst
Chicago, IL
05.1996 - 06.2022
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations using Microsoft Powerpoint, Access, and Word
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues using Microsoft Access and Oracle Workflow Builder
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Created and optimized records management strategies to coordinate and protect information project information for various clients


Education

M.D. - Mathematics Instructional Curriiculm

Concordia University
Portland, Oregon
06.2013 - 06.2014

Bachelor of Arts - Mathematics Education

Western Governors University
Salt Lake City, UT
05.2005 - 05.2013

Skills

Oracle Software Configuration, Peoplesoft Software Configuration, Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft Exchange, Microsoft Project, Data Entry/50 WPM, Customer Service

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Timeline

M.D. - Mathematics Instructional Curriiculm

Concordia University
06.2013 - 06.2014

Consultant

KPJ And Associates
01.2012 - Current

Bachelor of Arts - Mathematics Education

Western Governors University
05.2005 - 05.2013

Senior Manager

EWaken Technologies
06.2001 - 09.2003

Principal

Whitman Hart/MarchForst
05.1996 - 06.2022

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