Kathy Josey

• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Drafted and monitored budgets for overall maintenance and operations.
• Improved morale and management communication by creating employee recognition and reward practices.
• Oversaw financial management, budget management, accounting, and payroll activities.
• Assisted in preparation for upcoming TDHCA physical inspections and on-site file reviews.
• Addressed customer concerns with suitable solutions.
• Established and maintained operational standards for 8 locations.

Regency Park 252 unit Multi-Family Tax Credit Community and Tarrington Court 153 unit Senior Tax Credit Community.

• Oversaw daily operations, maintenance, and administration of various properties.
• Coordinated maintenance and repair requests and contacted contractors for bid proposals.
• Increased occupancy through dynamic marketing initiatives.
• Used conflict resolution skills to quickly resolve issues among residents.
• Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify and resolve problems.
• Investigated and resolved any tenant complaints

Regency Park 252 unit Multi-Family Tax Credit Community

• Handled tenant complaints promptly and appropriately.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Inspected property regularly to identify deficiencies and schedule repairs.

Seville Place Apartments 180 unit Multi-Family Tax Credit Community 12/2009-11/2013

Fairmont Oaks Apartments 188 unit Multi-Family Tax Credit Community 11/2013-11/2015

• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Kept properties in compliance with TDHCA rules and regulations.
• Maintained sufficient number of units market-ready for lease.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Fairmont Oaks 188 unit Multi-Family Tax Credit Community

• Contacted and followed up with tenants on renewal notices.
• Maintained accurate records of correspondence with and from tenants.
• Escalated critical issues to Property Manager to deliver immediate resolution.
• Received rent payments and tracked transactions in accounting software.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Processed security deposit refunds.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Showed apartments to potential tenants and answered questions regarding community.

Fairmont Oaks 188 unit Multi-Family Tax Credit Community

• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to requests and scheduled appointments for property showings.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Distributed flyers to raise awareness of properties and attract more tenants.