Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Kelly

Carrollton,TX

Summary

Dynamic Operations Manager with extensive experience at Worthington Bank, excelling in team leadership and customer service. Proven track record in conducting audits and ensuring compliance with banking regulations. Proficient in various banking systems and Excel, with strong hiring and training skills that enhance branch performance and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Lobby Service Manager

Worthington Bank
05.2023 - 09.2025

Managed New Account and Teller as well as all areas of operations at the branch level.

Performed Monthly and Quarterly Audits for both Tellers and Vault - made sure tellers stayed within drawer limits

Did all interviews and hiring of needed staff

Completed yearly evaluations of employees

Opened Accounts as well has maintain customer service with bank clients

Operations Manager

Guaranty Bank & Trust
05.2017 - 05.2023

Managed New Accounts and Tellers

Responsible for hiring of new employees

Maintained Monthly and Quarterly Audits of Tellers/Vault

Made sure Tellers and Vault stayed within bank authorized limits

Opened new accounts and maintained all customer service with the new banking relationship

Helped with the Teller Line - Filled in as needed

Answered customer questions about accounts


Operations Manager

Northstar Bank
11.2003 - 05.2017

Managed New Accounts and Tellers

Responsible for interviewing and hiring new employees as well as training

Responsible for monthly and quarterly audits of tellers and vault

Maintain teller and vault limits

Open Accounts and help with any banking questions that customers may have

Help with any ongoing customer service issues

Education

BBA - Management And Marketing

Howard Payne University
Brownwood, TX
05-1991

Skills

  • Outlook
  • Various Banking Systems
  • Integrated Teller
  • Word
  • Excel

Timeline

Lobby Service Manager

Worthington Bank
05.2023 - 09.2025

Operations Manager

Guaranty Bank & Trust
05.2017 - 05.2023

Operations Manager

Northstar Bank
11.2003 - 05.2017

BBA - Management And Marketing

Howard Payne University