Kathy Kleine

• Scattered site management of 11 residential communities and 14 single-family homes in Greater Cincinnati area
• Evaluating financial performance of all assets under management and executing operational best practices to increase revenue
• Scheduling and hiring of contractors for building renovations and capital improvements
• Daily account management tasks including billing, payments, dispositions and invoice processing
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Evaluated and ordered needed supplies for apartment and building renovations
• Increased occupancy from 83% to 95% in first year, maintained less than 2% delinquency and 100% insurance coverage compliance

• Interim Community Manager for 2 residential properties in Hamilton, Ohio, for United Property Group, Ltd., contracted to streamline processes and improving efficiency of management and maintenance
• Terminating and rehiring all staff, management training of new staff
• Auditing files, records and resident accounts to determine accuracy and completeness.
• Selection of new Leasing Office landscaping and interior decor.
• Assessing curb appeal; making updates and changes accordingly, including getting bids and hiring contractors for special improvement projects and designing new signage for the property.
• Developing materials and documents for use at the corporate level.

• Handled all resident logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Supervised facilities and services for 274-unit luxury community.
• Collected rental payments from residents and kept records of delinquent accounts.
• Evaluated property conditions and recommended improvements.
• Aided upper-level leaders by completing weekly and monthly reports for executive action planning.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

• Delivered business strategy and procedures to improve operational quality and team efficiency
• Assessed financial statements and payroll reports to monitor profit and expenses, develop targeted improvements
• Enforced quality assurance protocols to enhance customer experiences
• Held weekly meetings to identify opportunities for improvement, establish milestones and tailor services to individual markets
• Managed employee reviews and implemented training
• Implementation of CRM and time management programs
• Increased sales revenue through marketing development and utilization

• Enhanced operational efficiency and reduced labor expenses by optimizing standard practices
• Enforced regulatory and company policy compliance to improve workplace safety and readiness
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
• Motivated and trained employees to maximize team productivity
• Reviewed documentation for accuracy and compliance
• Streamlined office operations by establishing procedures, realizing significant improvements in HRIS functions
• Coaching and mentoring of 15 personnel on industry practices, company procedures and software systems

• Management of daily operations, scheduling maintenance, hiring contractors, inspections, financial reporting, conflict resolution, and risk management
• Ensured implementation and execution of all corporate and community policies including evictions
• Communicated efficiently with clients, keeping meticulous records, budget management and internal collaboration, including tracking delinquent accounts
• Maintained productivity objectives of staff
• Supervised facilities and services for 100-residential unit HUD community
• Inspected buildings, units and common areas regularly to identify repairs needing immediate attention, including move-in and move-out activity
• Managed confidential information carefully; performed file audits
• Oversaw site-wide renovation project that affecting residential units, HVAC, plumbing, parking and common area updates

• Community Manager of 3 conventional and tax credit residential communities, including apartments, town homes, condominiums, storage rentals and commercial business space
• Handled all resident logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
• Project Manager for site-wide property project, including interior renovations and construction
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes
• Prepared annual budget and ensured revenue and profitability achieved. Submitted regular financial reports to corporate office
• Rent collection and posting, expense control, daily bank deposits, and dispositions. Submitted delinquent accounts to collections

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
• Handled all scheduling for director's calendar and prepared meeting agenda and materials
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Prepared presentations, materials and documentation for use by a Certified Financial Planner in meetings and engagements
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations

• Administered operations to handle needs of 234 luxury residential units and commercial office space
• Worked with maintenance staff to complete timely repairs and enhancements
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Kept accurate records of all resident correspondence
• Boosted occupancy by leveraging market knowledge and successful promotional strategies
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
• Planned both small and large community events, including the annual Riverfest Celebration, which involved 3000 guests and enhanced security protocols

• Community Manager of 164 luxury apartment homes and townhomes.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Scheduling and hiring of contractors as well as selection of materials for sitewide apartment renovations and large projects
• Design and implementation of installation of sitewide property directional signage, exterior lighting and new Yoga Room decor
• Evaluated property conditions and recommended improvements.
• Worked with maintenance staff and contracted vendors to complete timely repairs and enhancements.
• Ensured resident satisfaction and renewal retention, maintaining average of 97% occupancy
• Maintained less than 2% delinquency