Kathy Kumar
Saginaw,MI
Summary
Proven expertise in customer service and payment processing, demonstrated at Morley. Excelled in managing high call volumes and resolving complex billing issues, significantly enhancing customer satisfaction. Skilled in active listening and critical thinking, adept at fostering positive relationships and efficiently handling customer inquiries.
Overview
24
24
years of professional experience
Work History
CSR
Morley
01.2018 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Medical Billing Specialist
James LaFleur MD
10.2000 - 11.2010
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Education
High School Diploma -
Montague High
Montague, MIMedical Assistant
Ross Medical Center
Saginaw, MISkills
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Professional telephone demeanor
- Critical thinking
- Conflict resolution
- Documentation
- Payment processing
Timeline
CSR
Morley
01.2018 - Current
Medical Billing Specialist
James LaFleur MD
10.2000 - 11.2010
High School Diploma -
Montague High
Medical Assistant
Ross Medical Center
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