Kathy Lake
Caryville,TN
Summary
Adept at operating and maintaining laundry equipment, I significantly enhanced efficiency and customer satisfaction at Summit View Health Management. With a knack for fostering teamwork and streamlining processes, I reduced lost items by implementing an effective labeling system. My expertise in laundry folding and strong problem-solving abilities have consistently delivered high-quality results, achieving a notable improvement in service delivery.
Overview
4
4
years of professional experience
Work History
Laundry Aide
Summit View Health Management
08.2023 - 04.2024
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Adhered to strict safety guidelines while handling chemicals used in the laundering process.
- Collected soiled linens and clothing and pretreated stains.
- Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.
- Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
- Streamlined workflows by effectively prioritizing tasks based on urgency and complexity of each job order received from clients.
- Developed strong relationships with customers through consistent attention to detail and commitment to high-quality results.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Utilized knowledge of fabric care requirements to select appropriate cleaning methods for delicate materials without causing damage.
- Managed inventory of cleaning supplies, proactively ordering replacements when necessary to avoid disruptions in service.
- Collaborated with team members to complete large-scale laundry projects quickly and efficiently.
- Improved laundry efficiency by implementing a systematic sorting and folding process.
- Enhanced customer satisfaction by providing timely and accurate laundry services.
- Implemented quality control measures to ensure the highest level of cleanliness and care for client garments.
- Maximized machine usage during peak hours without sacrificing garment care or cleanliness standards.
- Examined dried clothes to identify stains, tears and issues.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Delivered superior customer service by responding to inquiries and complaints.
- Observed and adjusted machine cycle times, achieving quality results.
- Operated machines correctly by following machine instructions and safety regulations.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Supported fellow staff members with delivery and pickup of customer orders.
- Cleaned machine filters and lubricated equipment.
- Monitored customer laundry loads to reach proper wash cycle times.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Housekeeping Aide
Summitt View of Rocky Top
06.2020 - 08.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Dusted and polished surfaces to achieve attractive shine.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Transported soiled linens to laundry facilities.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Prepared rooms with top-notch standards every time.
- Adhered to optimal standards for cleanliness, appearance and service.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Removed soiled sheets, washcloths and towels.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Trained other staff members by physically demonstrating complex tasks.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
High School Diploma - General Study
Mayville High School
Mayville, MI06.1987
Skills
- Laundry folding and storage
- Color separation
- Laundry equipment operation
- Sorting and transport
- Laundry room operations
- Efficient Sorting
- Laundry distribution
- Machine Maintenance
- Laundry Scheduling
- Folding Techniques
- Chemical Handling
- Detergent and additive knowledge
- Load Balancing
- Washing Techniques
- Energy conservation
- Drying methods
- Machinery Operation
- Safety Procedures
- Item Sorting
- Teamwork and Collaboration
- Folding laundry
- Time Management
- Attention to Detail
- Problem-solving abilities
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Sorting
- Washing loads
- Relationship Building
- Operating equipment
- Flexible Schedule
- Hanging items
- Team building
- Task Prioritization
- Self Motivation
- Delivering laundered pieces
- Operating dryers
- Measurements and Calculations
- Interpersonal Skills
- Analytical Thinking
- Work Prioritization
- Goal Setting
- Professionalism
- Interpersonal Communication
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Updating logs
- Managing Deliveries
- Sterilizing
- Inventory Support
- Sorting personal clothing
- Professional Demeanor
- Problem-solving aptitude
- Regulating Equipment
Timeline
Laundry Aide
Summit View Health Management
08.2023 - 04.2024
Housekeeping Aide
Summitt View of Rocky Top
06.2020 - 08.2023
High School Diploma - General Study
Mayville High School
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