Overview
Summary
Work History
Education
Skills
Timeline
Kathy Langley

Kathy Langley

Rensselaer,IN

Overview

5
5
years of professional experience

Summary

Dynamic and dedicated hospitality professional with expertise in guest relations management and conflict resolution, honed at Curtis Creek Country Club. Proven ability to thrive in high-pressure environments while enhancing customer satisfaction through attentive service and effective communication. Recognized for strong multitasking skills and a commitment to maintaining exceptional service standards.

Work History

Waitress

Curtis Creek Countey Club
06.2016 - 08.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Bachelor of Science in Psychology in Addiction

Purdue Global University , Lafayette, IN
02.2025


  • 3.99 GPA
  • magna cum laude graduate
  • Chancellor’sList (All Semesters)
  • Tri Kappa Member
  • Psi Chi Member

Skills

  • Attention to detail
  • Decision-making
  • Hospitality service expertise
  • Memory retention
  • Complex Problem-solving
  • Active listening
  • Time management
  • Stress management
  • Verbal and written communication
  • Conflict resolution
  • Guest relations management

Timeline

Waitress - Curtis Creek Countey Club
06.2016 - 08.2021
Purdue Global University - , Bachelor of Science in Psychology in Addiction

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