Summary
Overview
Work History
Education
Skills
Timeline
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KATHY LEWIS

Charlottesville,VA

Summary

Dedicated Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

16
16
years of professional experience

Work History

Health Unit Coordinator

UVA Medical Center
02.2024 - Current
  • Answered telephone calls and answering questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Provided care for 28 patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.

Executive Assistant to the Chairman and CEO

CATHY CIRE BEAUTY SUPPLY
11.2014 - Current
  • Productivity by managing schedules
  • Excellent communication skills,strong organizational abilities.
  • Multitasking
  • Organized high-profile events and conferences, ensuring seamless execution and positive attendee experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Negotiated pricing with vendors to secure cost savings while maintaining desired product quality.

Sales Associate

Kohl's
01.2012 - 10.2014
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Boosted store sales by effectively cross-selling and upselling products to customers.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.

Team Member

Panera Bread
07.2009 - 01.2012
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and teamwork.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Education

High School Diploma -

James Madison High School
Norcross, GA
05.2008

Skills

  • Proactive Problem Solving
  • Exceptional Organization
  • Advanced multitasking
  • Strong Problem Solver
  • Executive support experience
  • Strong decision-making
  • Professional demeanor
  • Time management expertise
  • Customer Service
  • Time Keeper
  • Advanced Scheduler (Kronos)
  • Epic

Timeline

Health Unit Coordinator

UVA Medical Center
02.2024 - Current

Executive Assistant to the Chairman and CEO

CATHY CIRE BEAUTY SUPPLY
11.2014 - Current

Sales Associate

Kohl's
01.2012 - 10.2014

Team Member

Panera Bread
07.2009 - 01.2012

High School Diploma -

James Madison High School

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