Kathy L. Griffin
Salem,Oregon
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Sale Specialist
Self-employed/Sales
04.2019 - Current
- Recording and maintaining financial records for both clients and the business for personal and tax purposes
- Address and troubleshoot complaints and find resolutions that benefit both parties
- Bargain best pricing for my clients while keeping profits margins high
- Analyze data to catch discrepancies before they arise
- Research fees and competitive pricing to benefit clients
- Created systems and procedures for tracking inventory and financial records.
- Provided Customer service in person, written, and over the phone.
- Multiple tasks of different projects while managing my time to make sure items were done in a timely manner.
- Traveled between clients and meetings while staying within time constraints.
Account Expert
T-Mobile
11.2016 - 04.2019
- Specialized in customer relations through phone, written, and virtual services
- Work with customers to address and problem solve their concerns in a timely manner while staying within policy and procedures.
- Utilize multiple tools and processes to achieve the desired outcome in the most efficient way
- Software used Quick view, Samsung, TOM, Avist, Microstsoft, Workday, and Skype.
- Worked with a large team, helping to meet both individual and group goals
- Track and analyze data points, sales, feedback, and task calendar
- Documentation in accounts what was done and requested
Administrative Assistant II Patient Safety
Salem Health
08.2014 - 04.2016
- Verify and maintain the PSA system (Patient safety alerts) within company policy and procedures.
- Review accounts and make sure all documents and entries were correct and accounted for.
- Created workflow procedures and training for the position I was in
- Gather and compile documents and pertinent information for survey
- Handle scheduling and timetables for departments
- Create, log, and files confidential financial and personal documents
- Specialized in customer relations through phone, written, and virtual services
Office work substitute
Salem/ Keizer schools
01.2013 - 01.2014
- Adapt to different environment and policy and procedures daily
- Multitasking and prioritizing requests and needs coming in both in person and through the phone.
- Utilized the ability to jump into an already existing work environment and adapt to new requirements and task from day to day
- File information electronically and physically
- Answer muti-line phones
- Maintain data entry and people accounts to ensure all information is accurate in a timely manner
DMV Lead worker OS2
01.2008 - 01.2013
- Reviewing a variety of documents from this state and multiple different states to make sure all information is correct in following policy and procedures
- Troubleshoot and resolve employee and customer problems and complaints.
- Work in a team environment
- Organize and track resources while maintaining workflow for unit-Training new hires and giving tours of overhead of work in unit
- Answering multi-line phones
- Specialized in customer relations through phone, written, and virtual services
- De-escalating irate customers over the phone and in person
Education
High School Diploma -
Chemeketa Community College
Salem, Oregon, OR12-2009
Skills
- Cultural awareness
- Scheduling
- Letter preparation
- Account updating
- Complaint resolution
- Customer service
- Records retrieval
Timeline
Sale Specialist
Self-employed/Sales
04.2019 - Current
Account Expert
T-Mobile
11.2016 - 04.2019
Administrative Assistant II Patient Safety
Salem Health
08.2014 - 04.2016
Office work substitute
Salem/ Keizer schools
01.2013 - 01.2014
DMV Lead worker OS2
01.2008 - 01.2013
High School Diploma -
Chemeketa Community College