Kathy Licerio
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Invoice Auditing Specialist
Percepta
Asheville, NC
10.2021 - Current
- View invoices from different vendors that provided services to Verizon Connect.
- Compared invoices to purchase orders that were in the system. Processed over 90 invoices daily.
- Rejected invoices that had discrepancies on them.
- Fill out a form that would send back invoice(s) to vendor for corrections.
Scheduler
Percepta
Asheville, North Carolina
08.2021 - 10.2021
- Was assigned 5 contracts daily.
- Contacted customers, to go over information that was received on the contract. Verified vehicle information that way correct equipment for GPS upgrade could be sent.
- Contacted vendors in customers area to set up appointment(s) to have new equipment installed.
- Called customers back after appointment was made with vendor to inform customer date, time and if that would work for them.
- After appointment confirmation with customer, equipment was sent out and email giving details about installation.
Customer Service Representative
TTEC
Asheville, NC
02.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customers questions and then went through the process if they qualified for unemployment benefits.
- Customers would call wanting to know why they hadn't received their unemployment payment or wanted to know what was causing the delay.
- Answered constant flow of customer calls with trying to minimize wait time.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Directed customers to different departments that could give customer assistance to questions that I was not able to assist with.
Administrative Assistant
Express Professional Employment
El Paso, Texas
07.2020 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail.
- Selected bills and invoices that needed to be paid.
- Administered check runs, had checks approved, signed then would mail them.
Administrative Assistant
Robert Half
El Paso, Texas
04.2019 - 07.2020
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail.
- Scanned all incoming papers to proper files.
Customer Service
Furniture City
El Paso, TX
08.2018 - 04.2019
- Delivered exceptional customer service to every customer in person or by phone.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers on daily basis.
- Investigated and resolved service and delivery concerns.
Appointment Scheduler
Frontier Medical
El Paso, TX
10.2017 - 04.2018
- Acted as first point of contact and set appointments for prospective patients.
- Addressed patient inquiries and updated database information.
- Established and maintained patient rapport by utilizing quality customer service.
- Set appointments with current patients for follow ups.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to independently handle over 80 calls each day.
Customer Service Agent
Telerx
El Paso, TX
02.2017 - 07.2017
- Helped large volume of 100 customers every day with positive attitude and focused on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on account services and resolved customer inquiries regarding statement information and account balances.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Public Safety Dispatcher
City Of El Paso Police Department
El Paso, TX
08.2003 - 10.2013
- Dispatched and monitored up to 40 officers in assigned areas using a multi-channel radio system; dispatched calls and messages for police units, maintained contact with all units on assignment, and maintained accurate status and location of police field units.
- Operated radio communications equipment and computers, simultaneously monitored multiple computer screens, entered information into computer aided dispatch system, and performed other dispatch-related tasks.
- Managed and controlled radio conversations while accurately communicating information to officers; prioritized calls, monitored channels during critical incidents, determined appropriate officers to respond and dispatched information to appropriate personnel.
- Determined the number of units, which units to dispatch, and kept direct supervisor and field supervisors apprised of emergency and unusual situations. Provided accurate and understandable directions to officers and other law enforcement agencies utilizing comprehensive knowledge of the city and surrounding areas; asked relevant questions to ascertain type of call for service.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reacted quickly and calmly under stressful conditions and made sound judgments in emergency situations using established procedures.
Education
High School Diploma -
Wuerzburg American High School
Wuerzburg, Germany 01.1986
Skills
- Customer Service (10 years)
- Records Management (10 years)
- Correspondence (10 years)
- Office Administration (10 years)
- Public Relations (10 years)
Timeline
Invoice Auditing Specialist
Percepta
10.2021 - Current
Scheduler
Percepta
08.2021 - 10.2021
Customer Service Representative
TTEC
02.2021 - 08.2021
Administrative Assistant
Express Professional Employment
07.2020 - 10.2020
Administrative Assistant
Robert Half
04.2019 - 07.2020
Customer Service
Furniture City
08.2018 - 04.2019
Appointment Scheduler
Frontier Medical
10.2017 - 04.2018
Customer Service Agent
Telerx
02.2017 - 07.2017
Public Safety Dispatcher
City Of El Paso Police Department
08.2003 - 10.2013
High School Diploma -
Wuerzburg American High School
Similar Profiles
Stacy Estep-McManamayStacy Estep-McManamay
IT Services Support Technician at PerceptaIT Services Support Technician at Percepta
LaPorsha BrownLaPorsha Brown
Customer Relations Team Leader at PerceptaCustomer Relations Team Leader at Percepta
Patricia JohnsonPatricia Johnson
Customer Experience specialist at PerceptaCustomer Experience specialist at Percepta
Alani Fisher BooneAlani Fisher Boone
Case Manager at PerceptaCase Manager at Percepta
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members