Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
Kathy L Long

Kathy L Long

Mebane,NC

Summary

Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Overview

25
25
years of professional experience

Work History

Owner/Operator

GOAT NAILS
05.2013 - Current


  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Staff Assistant

Duke Medical Center
12.2010 - 05.2013
  • Responsible for administrative duties of a complex and confidential nature in support of two faculty members and the coordination of the medical student education program year for 2nd and 4th students
  • Set up and maintain varied office files of records, reports and correspondence
  • Maintain faculty calendar to include scheduling meetings, arranging appointments and making travel reservations; prepare and/or provide necessary documents for faculty members
  • Perform library and web searches to retrieve articles for faculty to use in research endeavors
  • Perform various accounting tasks, including faculty travel and miscellaneous reimbursements
  • Clear WORKS charges and reconcile SAP reports for grants
  • Create/Renew/Cancel purchase orders through Procurement Services
  • Process check requests, travel reimbursements, miscellaneous reimbursements
  • Assist lab technicians with ordering of supplies
  • Provide orientation for all new employees working with the faculty
  • Schedule 2nd and 4th year medical student rotations
  • Secure lecturers and meeting spaces
  • Provide all materials (books, locker assignments, handouts, etc.) to students
  • Communicate with students and lecturers, sending information and reminders out at different intervals to ensure all are present
  • Act as liaison for the students and the faculty director
  • Assist faculty course directors with course material distribution, books

Clerk IV

Duke University Undergraduate Admissions
11.2009 - 12.2010
  • Scanned potential student documents
  • Linked potential student documents
  • Assisted Admission Officers students records
  • Organized applicant records
  • Recorded student decisions
  • Customer Service

Clerk IV

Duke Temps
11.2008 - 04.2009
  • Scanned potential student documents
  • Linked potential student documents
  • Assisted Admission Officers students records
  • Organized applicant records
  • Recorded student decisions
  • Customer Service

Manicurist/Laser Tech

Chakras Spa
10.2005 - 11.2008




  • Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
  • Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
  • Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
  • Reduced appointment no-shows by implementing reminder calls or text messages the day before scheduled appointments.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
  • Grew repeat client base through effective marketing and customer service.
  • Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
  • Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
  • Boosted salon revenue with upselling of additional services such as gel polish applications and paraffin wax treatments.
  • Laser Cellulite Removal
  • Laser Hair Removal

Client Recovery Analyst

Apex Analytix
10.2004 - 10.2005
  • Business to business collections
  • Analyzed and audited statements for credits
  • Collected open credits due to vendors
  • Submitted deduction packages to clients

Documentation and Funding Specialist

Volvo Commercial Finance
09.1999 - 10.2003
  • Manually prepared legal documents for dealers and sales
  • Funded contracts after execution
  • Supported in-house document review
  • Manually entered documents into database
  • Asset Recovery Specialist, Volvo Commercial Finance
  • Collected on accounts that were $800K and above
  • Negotiated payment arrangements

Education

BA - Psychology

Greensboro College
Greensboro, NC

AAS - Criminal Justice/Corrections

Alamance Community College
Burlington, NC

Skills

  • Verbal communication
  • Written communication
  • Analytical ability
  • Replenishment systems
  • Order processing systems
  • Microsoft Excel
  • Typing skills
  • Basic math skills
  • PC skills
  • MS Word
  • Access
  • PowerPoint
  • MS Outlook
  • Lotus Notes
  • People Soft
  • Storm
  • Dale
  • Accounts Payable
  • General Accounting
  • Reconciling
  • SAP
  • Licensed Notary Public

Accomplishments

  • Deans List

Timeline

Owner/Operator

GOAT NAILS
05.2013 - Current

Staff Assistant

Duke Medical Center
12.2010 - 05.2013

Clerk IV

Duke University Undergraduate Admissions
11.2009 - 12.2010

Clerk IV

Duke Temps
11.2008 - 04.2009

Manicurist/Laser Tech

Chakras Spa
10.2005 - 11.2008

Client Recovery Analyst

Apex Analytix
10.2004 - 10.2005

Documentation and Funding Specialist

Volvo Commercial Finance
09.1999 - 10.2003

BA - Psychology

Greensboro College

AAS - Criminal Justice/Corrections

Alamance Community College

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Kathy L Long