Kathy Lobato
West Jordan,UT
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
9
9
years of professional experience
Work History
Collection Agent
Johnson, Marc LLC
2023.04 - Current
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Stayed up-to-date with relevant industry regulations, ensuring full compliance during all collection activities.
- Supported legal proceedings related to debt recovery cases by preparing documentation accurately and thoroughly.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
Mortgage Loan Closer
Primary Residential Mortgage
2015.01 - 2023.11
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Reduced errors in loan documents through meticulous review and verification procedures.
Education
High School Diploma -
East High
Salt Lake City, UTSkills
- Goal-Oriented
- Debt recovery
- Assertiveness
- Financial knowledge
Timeline
Collection Agent
Johnson, Marc LLC
2023.04 - Current
Mortgage Loan Closer
Primary Residential Mortgage
2015.01 - 2023.11
High School Diploma -
East High
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