Summary
Overview
Work History
Education
Skills
The Redd-Letter Women's Foundation
Timeline
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Kathy Logan

Kathy Logan

Columbus,OH

Summary

Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

15
15
years of professional experience

Work History

Store Lead Manager

Walmart
Columbus, OH
02.2023 - Current
  • Managed store operations, including opening and closing procedures, cash handling, and customer service.
  • Oversaw staff scheduling and payroll processing to ensure efficient workflow.
  • Developed and implemented training programs for all new employees.
  • Monitored sales performance to identify areas of improvement and maximize profits.
  • Ensured compliance with company policies and regulations.
  • Conducted regular store audits to maintain high standards of cleanliness and safety.
  • Motivated team members through coaching and providing feedback on their performance.
  • Responded promptly to customer inquiries, complaints, and suggestions in a professional manner.
  • Reviewed operational processes regularly to identify opportunities for cost savings or efficiency improvements.
  • Resolved conflicts between customers or employees in a timely manner while maintaining professionalism at all times.
  • Ensured all merchandise was accurately priced according to company guidelines.
  • Provided leadership during peak periods such as holidays or special promotions.
  • Developed action plans for addressing any issues identified during store inspections.

Cafe Manager

Speedway Gas Station
Columbus, Ohio
04.2020 - 02.2023
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Maintained an accurate cash register system at all times during business hours.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Resolved conflicts between team members in a professional manner.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.

Assistant Store Manager

Walmart
Columbus, OH
03.2009 - 10.2020
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Bachelor of Computer Applications - Word Processing

Long Beach Business College
Long Beach, CA
03-1993

Skills

  • Recruitment and hiring
  • Store maintenance
  • Policy Enforcement
  • Sales Analysis
  • Employee Scheduling
  • Promotional planning
  • Customer Service Management
  • Employee Training
  • Operations Management
  • Budget Administration
  • Talent Recruitment
  • Supply Ordering
  • Payroll Management
  • Revenue Generation
  • Loss Prevention
  • Team Development
  • Store Merchandising
  • Shift Scheduling
  • Project Management
  • Retail Inventory Management
  • Store operations oversight
  • Delegating Work
  • Leadership Development
  • Process Improvements
  • Sales Promotions
  • Team Leadership
  • Retail Merchandise Quality Standards
  • Sales expertise
  • Problem-Solving
  • Inventory Management

The Redd-Letter Women's Foundation

I am the founder of The Redd-Letter Foundation, we are here to help women, of human trafficking, domestic violence, mental abuse, and verbal abuse.

Timeline

Store Lead Manager

Walmart
02.2023 - Current

Cafe Manager

Speedway Gas Station
04.2020 - 02.2023

Assistant Store Manager

Walmart
03.2009 - 10.2020

Bachelor of Computer Applications - Word Processing

Long Beach Business College

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Kathy Logan