Kathy Londraville
Wellton,AZ
Summary
Professional with strong background in client services, prepared to drive impactful results. Skilled in communication, problem-solving, and relationship management. Valued for adaptability, collaboration, and solutions-focused approach. Reliable team player who excels in fast-paced environments and meets evolving client needs effectively.
Overview
18
18
years of professional experience
Work History
Client Services Representative
Jewish Family and Childrens Services
02.2016 - 08.2016
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered exceptional customer service by actively listening clients to concerns and linking them to appropriate staff
- Verified insurance information to ensure coverage
- Took payments and balanced cash drawer
Medical Assistant (Part-time/on Call)
Abrazo Health Services
08.2013 - 03.2014
- Sanitized, restocked and organized exam rooms and medical equipment for next patient
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, answered and directed calls
Housing Services Department Coordinator
Washington Gorge Action Programs
09.2002 - 03.2011
- Developed and implemented training programs to enhance staff skills and productivity.
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
- Provided intensive case management for clients working towards self-sufficieny
Special Projects Coordinator
Washington Gorge Action Progrms
01.1999 - 06.2001
- Worked directly with clients by providing case management services
- Conducted research and gathered key information for client driving records
- Assisted client in developing a plan to present to the court system(s) for requesting suspended driving licenses be reinstated
- Streamlined project management processes by implementing efficient tracking and communication systems.
Education
Medical Assisting
Medical Assistant
Arizona College05-2013
Family Services
Certified Family Development Specialist
Washington State Community Action Network03-2011
Skills
- Outstanding customer service skills; diplomatic and patient with people from different cultures, backgrounds and cultures
- Follow directions well
- Proficient with problem solving customer account issues
- Great attention to details and highly organized
- Work with little or no supervision
- Adapt well to change
- Experienced in handling cash
Timeline
Client Services Representative
Jewish Family and Childrens Services
02.2016 - 08.2016
Medical Assistant (Part-time/on Call)
Abrazo Health Services
08.2013 - 03.2014
Housing Services Department Coordinator
Washington Gorge Action Programs
09.2002 - 03.2011
Special Projects Coordinator
Washington Gorge Action Progrms
01.1999 - 06.2001
Medical Assisting
Medical Assistant
Family Services
Certified Family Development Specialist
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