Kathy Long
Staten Island,NY
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
CUNY Office Assistant
Borough Of Manhattan Community College
New York , NY
04.2022 - Current
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Supported staff on special assignments and ad hoc projects.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Experience Specialist
JCPenney
Staten Island , NY
06.2017 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Maintained extensive knowledge of company products to recommend items that aligned with customer needs
- Documented customer interactions in internal database to maintain customer service history details
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Trained new personnel regarding company operations, policies and services
- Operated POS system to itemize and complete customer purchases
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities
- Effective liaison between customers and internal departments
- Maintained clean and orderly checkout areas by consistently wiping down surfaces
- Educated customers about billing, payment processing and support policies and procedures.
College Aide
DSNY
New York , NY
07.2021 - Current
- Offered friendly and skilled assistance to staff and members of the public
- Entered employee data using Excel, following procedures to keep information private
- Managed multiple projects simultaneously using organizational and analytical skills
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Assisted in the copying and filing of correspondence, reports, and other documents
- Assisted in the preparation of regularly scheduled reports
- Wrote letters and emails on behalf of other office staff
- Gathered, organized and routed mail and delivery packages.
Work Study Student
CUNY College of Staten Island
Staten Island , NY
09.2020 - 05.2021
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Upheld strict security procedures to maintain data confidentiality
- Managed multiple projects simultaneously using organizational and analytical skills
- Edited documents to keep all company materials free of grammar errors
- Completed research, compiled data, updated spreadsheets and produced timely reports
- Supported staff on special assignments and ad hoc projects
- Informed and supported business leaders through consistent communication and administrative support duties
- Interacted respectfully with others to offer ideas, identify issues and provide assistance
- Entered employee and customer data using Microsoft Excel, Microsoft Word, and Archibus following procedures to keep information private.
Cashier
ShopRite
Staten Island , NY
05.2011 - 06.2017
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Maintained current knowledge of store promotions and highlighted sales to customers
- Restocked and organized merchandise in front lanes
- Mentored new team members on POS system operation and customer service strategies
- Reviewed weekly sales ads and monitored price changes
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Maintained clean and tidy checkout area.
Office Intern
Baruch College
New York , NY
01.2010 - 08.2010
- Completed clerical tasks such as filing, copying and distributing mail
- Sorted and organized files, spreadsheets, and reports
- Delivered clerical support by handling range of routine and special requirements
- Sorted and organized files, spreadsheets and reports
- Answered incoming telephone calls, took down messages and provided information
- Produced high-quality documents, and spreadsheets for internal needs
- Completed research, compiled data, updated spreadsheets and produced timely reports
- Researched subjects at behest of staff to develop information and collate data
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Master of Arts - History
College of Staten Island of The City University of New York
Staten Island, NY12.2022
Bachelor of Arts - History
College of Staten Island of The City University of New York
12.2019
High School Diploma - undefined
New Dorp High School
06.2019
Skills
- Data Entry and 10-Key
- Records Management
- Prioritization and Time Management
- Verbal and Written Communication
- Multi-Line Phone Systems
- Microsoft Office Suite
- Scheduling and Calendar Management
- Staff Training
Timeline
CUNY Office Assistant
Borough Of Manhattan Community College
04.2022 - Current
College Aide
DSNY
07.2021 - Current
Work Study Student
CUNY College of Staten Island
09.2020 - 05.2021
Customer Experience Specialist
JCPenney
06.2017 - Current
Cashier
ShopRite
05.2011 - 06.2017
Office Intern
Baruch College
01.2010 - 08.2010
Master of Arts - History
College of Staten Island of The City University of New York
Bachelor of Arts - History
College of Staten Island of The City University of New York
High School Diploma - undefined
New Dorp High School
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