Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Long

Ellis,KS

Summary

Organized and dependable candidate that has a strong background in guiding teams, developing efficient processes, ensuring high standards and a positive attitude.

Overview

38
38
years of professional experience

Work History

Certified Dietary Manager

Wichita County Health Center
04.2004 - 12.2022
  • Achieved budgetary goals through effective cost control measures, including bulk purchasing.
  • Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
  • Developed menus based on seasonal ingredients availability while adhering to nutritional guidelines.
  • Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
  • Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
  • Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
  • Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
  • Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
  • Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
  • Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
  • Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
  • Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
  • Purchased food supplies for department according to budget limitations.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Attended scheduled resident/family care plan meetings and documented in electronic medical record.
  • Completed each resident and patient nutritional assessment in the electronic medical record.
  • Promptly coded invoices and turned into the accounts payable department.
  • Created monthly invoices for outpatient meal deliveries and turned into the billings department.
  • Totaled daily meal purchases and turned into the accounts receivable department for deposit.
  • Conducted and completed the end of year inventory annually with a report to the Chief Financial Officer.

COVID-19 Operations Chief for LTC & Acute Care

Wichita County Health Center
05.2021 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Office Manager

Long's Electric
01.1991 - 09.2015
  • Maintained company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.

Dietary Cook / Dietary Aide

Wichita County Health Center
09.2002 - 04.2004
  • Provided nourishing and health-conscious food to customers under sanitary conditions.
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
  • Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
  • Increased customer satisfaction with personalized attention to individual dietary concerns or allergies during meal preparation.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared food for special parties and groups.
  • Maintained a positive work atmosphere by addressing any conflicts or concerns in a proactive and professional manner.
  • Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Followed all food safety regulations while preparing meals for patients.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Processed customer payments and balanced cash drawers.

Cosmetologist & Salon Owner

Self-employeed
10.1985 - 05.1987
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Conducted inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Maintained daily cash drawer balance.
  • Daily deposits totaled and delivered to the bank.

Community Thrift Shop Board Member

Wichita County Community Thrift Shop
01.1985 - 01.1986
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.

Education

Certificate of Completion - Certified Dietary Manager, CFPP

University of North Dakota
Grand Forks, ND
03.2007

Associate of Applied Science - Cosmetology

Garden City Community College
Garden City, KS
05.1983

High School Diploma -

Wichita County Junior-Senior High School
Leoti, KS
05.1982

Skills

  • Strong team player
  • Follow chain of command
  • Knowledgeable in computer programs
  • I am not afraid of a new challenge!

Timeline

COVID-19 Operations Chief for LTC & Acute Care

Wichita County Health Center
05.2021 - 10.2022

Certified Dietary Manager

Wichita County Health Center
04.2004 - 12.2022

Dietary Cook / Dietary Aide

Wichita County Health Center
09.2002 - 04.2004

Office Manager

Long's Electric
01.1991 - 09.2015

Cosmetologist & Salon Owner

Self-employeed
10.1985 - 05.1987

Community Thrift Shop Board Member

Wichita County Community Thrift Shop
01.1985 - 01.1986

Certificate of Completion - Certified Dietary Manager, CFPP

University of North Dakota

Associate of Applied Science - Cosmetology

Garden City Community College

High School Diploma -

Wichita County Junior-Senior High School

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Kathy Long