Kathy Long

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Coordinated with different departments to ensure successful implementation of new processes and operating models
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
• Reduced process lags and improved productivity by supervising implement
• Configured implementation parameters based on customer requests and personal inspection of clients' billing processes
• Lead clients through the implementation and training of the software both clinically and financially
• Assist clients in the setup of the software both clinically and financially
• Assist clients in testing/validating the setup of the software Support of the software after implementation
• Completed training prep for a roll out
• Building assessments and forms to the customers database
• Updated training manuals
• Completed check-offs for Implementation Training Specialists

SENIOR REVENUE CYLCE SPECIALIST

• Oversee two employees
• Check incoming helpdesk tickets and ensure they go to the correct team member
• Resolve helpdesk tickets
• Check and correct issues on the Prebilling audit report
• Office Manager
• Scheduling, billing, workflow management
• Answer phones
• Training of original software
• IT Support including troubleshooting printers, laptops, tablets, etc
• Build out of new devices on two software systems

• Oversee two physician offices and employees Schedule and Cancel appointments
• Billing for outpatient and inpatient service
• Oversee insurance claims
• Check patients in upon arrival, verify insurance coverage
• File in patient charts
• Answer phones
• Transcription of charts