Kathy Lowater
Cadott,WI
Overview
26
26
years of professional experience
Work History
Programs Office Operations Associate
Stanley Correctional Institutioin
03.2024 - Current
- Work with and monitor UW-Madison Remington Center Law students activities; review and make recommendations to the Corrections Program Supervisor on requests for special activities and procedures.
- Provide supervision of special group activities and banquets.
- Seek appropriate resources for material donations and arrange for community charitable donations from inmate projects.
- Responsible for completing, maintaining and coordinating community volunteers’ background checks, fingerprints and photo IDs working with multidisciplinary departments such as Security Director for approval, HR to take pictures, Intake security staff to print the photo IDs and document/track completion of ID.
- Research and recommended changes to community stakeholders to address concerns/requests presented and network with community agencies for inmate religious requests and community service projects.
- Respond to PIOC program Interview Request forms, and distribute institution or Division of Adult Institution (DAI) approved support groups books/pamphlets or any other approved material as requested by PIOCs.
- Research and analyze PIOC Job termination appeals for compliance with policy and procedures; prepare report recommendation for Corrections Program Supervisor.
- Responsible for researching feature film movies verifying on licensed contract, content is appropriate and complies with DOC policy and procedure. Maintain tracking and run reports of shown movies.
- Provide supervision to the inmate photo project, monitor the photo process ensuring PIOCs are following rules and regulations and security standards.
- Hire and evaluate PIOC photographer and movie workers.
- Assist with the Records Office operations; covering phone calls, scheduling attorney calls and court hearings, and process initial review of visiting forms, add or update computer database PIOC visitor list.
- Provide training and guidance on new equipment and processes.
- Draft and compose general correspondence, edit copy for clarity, punctuation, spelling and grammar of various memos, letters, and reports.
- Answer phone, take messages, relay information requested from authorized persons.
- Answer telephone requests pertaining to complaints utilizing discretion in providing information.
- Investigate, gather, analyze, and review information in preparation for response to PIOC questions.
- Prepare responses to correspondence for and as directed by the Program Services Supervisor.
- Maintain confidentiality of sensitive information at all times. Field questions from staff, visitors, and inmates concerning the visiting policy and attorney telephone ballot process.
- Schedule daily appointments and meetings, collect material for agenda preparation, type minutes and distribute. As required, take minutes of various meetings, transcribe and distribute properly.
- Schedule room reservations for the Program Services Department.
- Maintain a log of policies and procedures relating to the Program Services Department and notify the Corrections Program Supervisor of the needed updates.
- Receive and place telephone calls on behalf of the Corrections Program Supervisor. Supply information or refer calls to other staff person when appropriate.
- Greet guests and visitors, as well as receive and relay messages to appropriate resource person.
- Maintain program manuals, program statements, brochures, etc., following direction of the Corrections Program Supervisor.
- Receive, accurately assess and respond to offender interview requests for information and services provide by the Program Services.
- In the Chaplains absence, monitor Chapel activities to include Religious Services and Pastoral Visits.
- Maintain adequate office supplies from the Institution Warehouse and reorder as needed.
- Maintain equipment in good working order. Fill out work orders or call for maintenance of office equipment as needed.
- Serve on institution committees as requested.
- Perform other duties at the direction of the Corrections Program Supervisor.
- Assist other institution department administrative support staff as needed and directed by the Corrections Program Supervisor.
- Provide backup supervision for Chapel and Recreation.
- Assist with departments Visitor notification forms. Notify staff and visitor of approval and requirements for entrance.
- Provide backup assistance in the absence of the Program Services Office Program Assistant.
- Assist the Offender Records Office with the filing of documents in inmate files while adhering to departmental policies and procedures as to the placement of the documents in these files.
- Maintain awareness of changes on filing procedures and communicate these changes to other staff.
- Photocopy and file materials as requested.
- Maintain confidentially of sensitive information at all times.
Holiday Clerk Associate
United States Postal Service, USPS
11.2023 - 12.2023
- Unloading Postal and Amazon trucks
- Look up routing numbers if unreadable or missing additional information
- Cleaning and organization of workstations
- Streamlined mail sorting processes for faster delivery during peak holiday seasons.
- Adhered to strict safety guidelines when handling heavy parcels or hazardous materials.
- Ensured compliance with postal regulations when handling sensitive or restricted materials.
- Contributed to a positive work environment through effective communication and teamwork.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Maintained organized workspaces for efficient mail processing and retrieval tasks.
- Supported supervisors with administrative tasks, ensuring accurate record-keeping and timely reporting.
Recovery Resolution Analyst
Optum Insight
04.2012 - 08.2023
- Investigate, recover, and resolve claims, while also working through recovery and resolution for health plans, commercial customers, and government entities.
- Processed provider refund checks using multiple platforms.
- Building connections with Providers to maintain quality business relations and process flow.
- Demonstrates knowledge in identifying various platforms within United Health Group Explanation of Benefits.
- Reduced average resolution time significantly by implementing innovative problem-solving techniques and tools.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality across the team.
- Entered figures using 10-key calculator to compute data quickly.
Claims Adjustment Representative
United Healthcare
08.1999 - 04.2012
- Primary job function was process up/down adjust claims in CPA/COSMOS & FACET.
- Contributed to positive team environment by providing support and guidance to junior staff members as needed.
- Managed caseload effectively, prioritizing tasks based on urgency and complexity of each claim.
- Tasked with Special Projects for Subrogation adjustments.
- Continuously produced high quality work and performance.
- Fully proficient in identifying coordination of benefits with primary carrier EOBS (Explanation of Benefits).
- Collected Health Insurance information from customers to complete claims and legal files.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Improved customer satisfaction rates with timely, thorough communication throughout the claims process.
- Reduced claim resolution time by diligently investigating claim details and coordinating with relevant parties.
Education
High School Diploma -
Cochrane-Fountain City High School
Fountain City, WI05-1983
Skills
- Proficient computer skills, including Microsoft Office 365 Suite, word, excel, outlook and powerpoint
- Strong focus on teamwork and internal/external customer service
- Excellent organization skills
- Flexible in response to changing company needs and requirements
- Highly motivated, team-oriented individual that contributes to workplace morale
- Effective time management and proven ability to exercise good judgement with minimal supervision
- Scheduling, record keeping, reporting, and inventory management
- Specific knowledge of arts and crafts (painting, sewing, knitting, quilting, etc
- Facilitation skills
Timeline
Programs Office Operations Associate
Stanley Correctional Institutioin
03.2024 - Current
Holiday Clerk Associate
United States Postal Service, USPS
11.2023 - 12.2023
Recovery Resolution Analyst
Optum Insight
04.2012 - 08.2023
Claims Adjustment Representative
United Healthcare
08.1999 - 04.2012
High School Diploma -
Cochrane-Fountain City High School
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