Kathy Lowe
Orem,UT
Summary
Dynamic Hiring Coordinator at Utah Community Credit Union with a proven track record in streamlining onboarding processes and enhancing candidate experiences. Skilled in data-driven decision making and effective communication, I successfully reduced time-to-fill rates and fostered an inclusive workplace, contributing to improved employee retention and satisfaction.
Overview
27
27
years of professional experience
Work History
Hiring Coordinator
Utah Community Credit Union
06.2021 - 06.2024
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Developed strong relationships with external partners such as staffing agencies, colleges, and professional associations to increase candidate reach.
- Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
- Utilized social media platforms as a tool for promoting job openings, expanding company visibility among potential candidates.
- Collaborated with department managers to better understand job requirements and tailor recruitment efforts accordingly.
- Enhanced candidate experience by maintaining clear communication throughout the recruitment process.
- Streamlined the hiring process by implementing efficient applicant tracking systems and recruitment strategies.
- Reduced time-to-fill rates for open positions by proactively sourcing and engaging with qualified candidates.
- Assisted in developing employee retention programs aimed at reducing turnover rates within the company over time.
- Contributed to the company''s employer branding efforts by promoting a positive work culture through recruitment materials and social media channels.
- Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
- Implemented diversity-focused strategies during the hiring process to foster an inclusive work environment that valued varied perspectives.
- Evaluated the effectiveness of current recruitment strategies through data analysis and adjusted practices as needed to optimize results.
- Managed a diverse pool of applicants, ensuring fair consideration and equal opportunity for all candidates.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Fostered positive work environment through comprehensive employee relations program.
- Structured compensation and benefits according to market conditions and budget demands.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Assistant Manager
Utah Community Credit Union
03.2019 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Vault Teller
Utah Community Credit Union
01.2010 - 03.2019
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
- Facilitated smooth customer interactions by efficiently processing requests for large currency transactions.
- Maintained strict confidentiality of bank records and client information.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Provided exemplary customer service while executing large-scale transactions, enhancing client satisfaction levels within the banking institution.
- Supported branch operations by providing timely and reliable access to stored cash reserves when needed.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
Counter Manager
Estee Lauder
01.1997 - 05.2001
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Organized sale events and created eye-catching product displays to attract customers to Type counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Graduate -
Orem High School
Orem, UTSkills
- Candidate screening
- Email outreach
- Onboarding coordination
- Data-driven decision making
- Employee relations
- Recruitment strategy
- Training coordination
- Compliance monitoring
- Workforce planning
- In-person interviewing
- Equal opportunity employment
- Interview scheduling
- Resume review
- Applicant tracking
- Phone interviewing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Active listening
- Decision-making
- Performance appraisals
- Leadership training and development
- Exit interviews and processes
- Human resources department processes
- Leadership development
- Self motivation
- Coaching and mentoring
- Interpersonal skills
- Conflict resolution
- Recruitment and hiring
- Professionalism
- Adaptability
- Training development
Timeline
Hiring Coordinator
Utah Community Credit Union
06.2021 - 06.2024
Assistant Manager
Utah Community Credit Union
03.2019 - 06.2021
Vault Teller
Utah Community Credit Union
01.2010 - 03.2019
Counter Manager
Estee Lauder
01.1997 - 05.2001
Graduate -
Orem High School
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