Kathy Ly
Los Angeles,CA
Summary
Dedicated and results-oriented consultant with a proven track record of consistently building strong client relationships. Skilled in understanding clients' needs and preferences to deliver tailored solutions. Adept in fostering trust and rapport has translated into sales results, demonstrating the ability to consistently meet and exceed targets. A passion for design and a commitment to client satisfaction equates in positive contribution to any team or project.
Overview
6
6
years of professional experience
Work History
Design Consultant
Renewal By Andersen Window Replacement
09.2022 - Current
- Accomplished In-Home Sales Consultant: Demonstrated success in closing $5.6 million in sales through personalized consultations with homeowners, specializing in designing and selling windows and doors projects.
- Expertise in Consultative Selling: Utilize deep understanding of buyers' needs and preferences coupled with emotional intelligence to tailor solutions that resonate with each homeowner, fostering trust and rapport from the initial meeting.
- First-Meeting Closures: Proficient in closing at 20% during the first consultation by adeptly assessing client requirements, presenting compelling proposals, and addressing concerns effectively, resulting in a high conversion rate and client satisfaction.
- Trusted Advisor: Establish long-term relationships with clients by providing transparent guidance, expert advice, and exceptional customer service, ensuring a seamless experience from consultation to project completion.
Account Executive
Paychex Inc
11.2019 - 10.2021
- Lead Generation Excellence: Orchestrated strategic partnerships with over 200 CPA’s and Banks to drive referral business resulting in 150% increase in territory sales.
- Revenue Growth Impact: Advised business owners and key decision-makers on HCM needs via SAAS, contributing to a consistent $20K increase in sales revenue per month.
- Developed Relationships: Utilizing a diverse range of lead generation strategies, including in-person field activities such as door to door partner collaboration, presentations, cold calling to achieve an impressive average of leads per month, consistently exceeding targets.
Customer Experience Specialist
Tesla
01.2018 - 10.2019
- Exceptional Sales Performance: Achieved a remarkable 30% test drive conversion rate, resulting in over $5 million in revenue generated during tenure at Tesla, demonstrating strong sales acumen and effectiveness in closing deals.
- High-Volume Client Facing: Conducted an average of 10 test drives per day, showcasing vehicles and providing immersive experiences to prospects, contributing to a high conversion rate.
- Effective Employee Training: Trained new employees on delivering exceptional customer service, emphasizing the importance of product knowledge, professionalism, and rapport building to ensure consistent customer satisfaction and loyalty.
Education
Bachelor of Arts - Business Management
California State University - Los Angeles
Los Angeles, CA05.2020
Skills
- Strong Communication
- Problem Solving
- Teamwork
- Emotional Intelligence
- Leadership
- Prospecting
- Training and Development
- Attention To Detail
- Adaptable
Languages
English
Timeline
Design Consultant
Renewal By Andersen Window Replacement
09.2022 - Current
Account Executive
Paychex Inc
11.2019 - 10.2021
Customer Experience Specialist
Tesla
01.2018 - 10.2019
Bachelor of Arts - Business Management
California State University - Los Angeles
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