Kathy Mallinger
Realtor
New Market,MN
Summary
Self-motivated and independent worker. Excellent presentation skills, Product Management and Leadership skills. Effective team leader with the ability to manage and motivate multiple employees. Forward and creative thinking with implementing best practices. Effective at problem solving. Ability to gain trust and build relationships with internal and external customers. Driven to reach individual and company goals. Very detail oriented with strong organization skills with the ability to multi-task. Experience with on-boarding new employees using confidential information and submitting government forms. Ability to process/reconcile payments daily. Experience in working with the company’s KPI.
Overview
40
40
years of professional experience
Work History
Travel Advisor Archer
Travel Services, Inc
, MN
10.2021 - Current
- Utilize vendor websites to research and report on pricing, availability, resorts, cruise lines, tour itineraries, weather forecast and geographical facts
- Assist clients with planning for their business or vacation travel and making arrangements
- Marketed business to gain clients through social media and networking
- Collect and process deposits and payments from clients
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked with customers to understand needs and provide excellent service
Licensed Realtor
Edina Realty
, MN
06.2020 - Current
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Arranged for inspections and surveys of sold properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Informed home buyer of sales, construction and warranty processes.
- Compared recently sold area properties to determine competitive market prices.
- Used Northstar MLS to develop and maintain list of properties suited to different needs and budgets.
- Collaborated with clients to learn and determine real estate needs.
- Increased home sales through persuasion, negotiation and closing prowess.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Wrote contracts to outline sales and purchases of properties.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advised sellers staging homes to be more appealing to buyers, increasing average selling price.
- Communicated with clients to understand property needs and preferences.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- $1.8 million in sales
Integration Specialist
Midwest Dental
, MN
09.2011 - 06.2020
- Successfully onboard affiliation practices in all areas of operations
- Create trusting relationships with doctors and staff while assisting in all phases of the onboarding process
- Direct and participate in new doctor recruitment, acquisition and onboarding, manage existing doctor transition
- Create and maintain doctor relationships to provide effective coaching/practice building
- Responsible for reaching and maintaining financial goals, including budgeted revenue and earnings growth; aggressively pursue aged patient and insurance receivables
- Facilitate multi-department deployment of integration services
- Host Pre-Close meeting with doctor(s) and staff; present benefit information and confidential employment information, submit I9, follow up on missing information
- Transfer invoices to be paid by Accounts Payable
- Coordinate clinical/office supply training
- Train on reporting financials, payroll, AR, KPI
- Create project plan for needed follow up
- Follow up with doctor(s) and staff on processes
- Provide continual training to Direct Reports to drive accountability at office level
- Work directly with Clinical Team to identify needs and create appropriate action plans
- Responsible for interviewing/hiring/training of staff, implementing corporate KPI initiatives such as patient recare targets, new patient growth, and customer service strategies
- Communicate effectively and confidently to clinic staff and corporate office
- Attend internal and external continuing education, including OSHA and HIPAA compliance; maintain training on all HR pieces including Hiring, Training, Documentation and Discipline, and Performance Evaluation, participate in Clinical CE as it pertains to Operations
- Create and manage integration project plan for each acquisition
- Ensure all milestones are met
- Coordinate details of integration process with all company departments and track completion of tasks to provide a seamless transition.
Associate Product Manager
Henry Schein
11.2008 - 12.2011
- Liaised with clients to better understand business needs and current market landscape.
- Compiled product and customer data to generate informed profit projections.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed product demonstrations and testimonials for performance evaluation.
- Consulted with product development teams to enhance products based on customer interest data.
- Supported identification of big category innovation from concept to consumer.
- Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Continually maintained and improved company's reputation and positive image in markets served.
- Training Manager - managed five software trainers. Deployed trainers to office.
Systems Specialist
Metro Dentalcare
, MN
09.2001 - 11.2008
- Lead for companywide conversion and implementation of new practice management software
- Create training documentation, workflow, and SOPs for processes
- Prepared documentation on policies and procedures for operating PMS systems.
- Collaborated with stakeholders to enhance PMS system utilization and efficiency by customizing business processes.
- Trained employees in use of PMS system, overseeing onboarding process and verifying trainee competence.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Sales Representative
Erickson Technologies
, MN
09.1998 - 09.2001
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Organized sales paperwork, presented proposals and finalized contracts.
Dental Assistant Instructor
Herzing College
, MN
09.1994 - 09.1998
- Supervised student training in dental offices and classroom settings.
- Monitored student growth and learning through hands-on activities and exams.
- Planned demonstrations for students to expand upon lecture topics.
- Conducted clinical simulations and provided feedback for each individual student.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Evaluated students' competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
Office Manager
Metro Dentalcare
, MN
09.1988 - 09.1994
- Managed general and periodontal practice with 2 providers and 6 team members
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Dental Insurance processing and management
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Dental Assistant/Office Manager
Centerpointe Dental
, MN
09.1983 - 09.1988
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Authored business documents to organize and emphasize information quickly and effectively.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
Education
No Degree - Dental Assisting
Central Lakes College
Brainerd, MN 05.2001 -
Associate of Arts - General
Bethel University
Saint Paul, MN 05.2001 -
Skills
Proficient in MS Office and Google Appsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Travel Advisor Archer
Travel Services, Inc
10.2021 - Current
Licensed Realtor
Edina Realty
06.2020 - Current
Integration Specialist
Midwest Dental
09.2011 - 06.2020
Associate Product Manager
Henry Schein
11.2008 - 12.2011
Systems Specialist
Metro Dentalcare
09.2001 - 11.2008
No Degree - Dental Assisting
Central Lakes College
05.2001 -
Associate of Arts - General
Bethel University
05.2001 -
Sales Representative
Erickson Technologies
09.1998 - 09.2001
Dental Assistant Instructor
Herzing College
09.1994 - 09.1998
Office Manager
Metro Dentalcare
09.1988 - 09.1994
Dental Assistant/Office Manager
Centerpointe Dental
09.1983 - 09.1988
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