Kathy Manglona
Martinez,USA
Summary
A proven program/engagement manager and US Army veteran leveraging over 20+ years of advanced experience across the Department of Defense (DoD) in IT operations, human resources management, and training development. Possess a thorough knowledge of program and project management skills needed to accomplish strategic organizational objectives. A respected leader with exceptional analytical, technical, and relationship management skills coupled with strong verbal and written interpersonal business communication skills; ability to effectively communicate with stakeholders and staff while building and leading initiative-taking teams focused on project deliverables. Demonstrates working knowledge of ITSM services and ITIL principles to effectively manage worldwide telecommunications networks installation, maintenance, and administration. Highly skilled in leading large-scale initiatives and implementation with a focus on risk management, safety, and quality assurance. Possesses a bachelor’s degree in professional business studies and holds an active Secret security clearance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MART Project Lead & Supervisor
CACI International
06.2024 - Current
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
Instructor, IT Operations
Burning Castle
08.2023 - 05.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Increased student participation with introduction of group projects and collaborative learning sessions.
- Enhanced curriculum development with incorporation of current events and real-world applications.
- Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
Senior Manager, Talent Management
Department of the Army
09.2021 - 02.2023
- Led both technical and human resource (HR) management teams that provided advisory services to executive leadership, senior management, and staff. Coached managers to achieve compliance with organizational policies by providing effective communication, concise messaging, and critical recommendations necessary for change.
- Utilized tailored HR metrics to track key performance indicators (KPI) of various DoD organizations to evaluate, report, and measure overall efficiency.
- Oversaw recruitment, qualification, and placement of over 120 professional and support staff personnel, improving overall productivity by 60%
- Created and implemented a comprehensive process for onboarding new hires that optimized onboarding effectiveness by 40%
- Established and communicated performance goals for managers and provided feedback on methods to remove impediments to reaching progression milestones.
Senior Manager, IT Operations
Department of Defense
09.2020 - 08.2021
- Managed the provision of strategic, operational, and expeditionary IT communications capabilities to a multinational, multi-service task force with appropriate command and control arrangements.
- Managed the maintenance and sustainment of strategic communications systems, services, and networks using ITSM services.
- Achieved performance objectives by developing and implementing an onboarding training program for all information technology personnel, enabling complete understanding of all organizational systems.
- Facilitated meetings with key stakeholders to gather administrative and logistical requirements for the safety and effective deployment of more than 360 personnel.
- Provided technical and strategic guidance to network infrastructures installation and on-site maintenance teams across the Middle East and Afghanistan.
Senior Manager, IT Operations
Department of Defense
08.2018 - 08.2020
- Managed the installation, operation, and maintenance of integrated Command and Control (C2) telecommunications and information management networks across the DoD Information Network (DoDIN).
- Mentored senior management and provided technical advice to senior staff and subordinate organizations while managing a team of 36 Soldiers in support of the integrated telecommunications network.
- Led the organizational COVID-19 response program by directing the deployment and tracking of rapid response communication teams spread across nine states and 3-time zones.
- Coordinated assignment of personnel to facilitate worldwide communications support of more than 150 separate projects and operations as part of contingency operations.
- Provided end-to-end management support of quarterly employee training, reinforcing telecommunications skills, including network administration, troubleshooting, installations, and maintenance.
Senior Operations Manager
Department of Defense
08.2017 - 08.2018
- Managed operations, planning, and training across DoD organizations and advised senior leadership on the coordination and execution of ceremonies, conferences, and distinguished VIP and recruiting visits. Provided key stakeholders with expert advice, recommendations, and support regarding all actions, programs, policies, and procedures impacting the organization.
- Facilitated data-driven decision-making by collecting quantitative workforce data regarding resource distribution and execution, fully optimizing resource allocation and organizational efficiency.
- Analyzed personnel manning levels and operational problems, then provided solutions by implementing new regulations, modifying service policies, procedures, and systems to satisfy project deliverables.
- Performed high-level stakeholder engagement by managing ongoing ad hoc project objectives and business initiatives such as facilitating meetings, tracking tasks, and generating reports.
Senior Enlisted Advisor
Department of Defense
03.2013 - 08.2017
- Managed an Initial Entry Training (IET) organization responsible for transforming volunteers into Soldiers. Developed detailed training plans and provided mentorship for over 485 personnel while submitting status reports on progression. Managed all human resource functions to include workforce planning, standards, staff orientation, evaluations, and staff development.
- Provided performance and leadership counseling to strengthen staff members in their professional development.
- Instructed quality staff training of more than sixty personnel to ensure technical and tactical skills consisting of human resources, ethics, equal opportunity, and resiliency practices.
- Conducted detailed analysis using comprehensive assessments for training policy enhancements, successfully aligning organizational objectives with strategic goals.
Education
Bachelor of Arts - Professional Business Studies
Excelsior College
Associate of Applied Science - Administrative & Management Studies
Excelsior College
Skills
- Stakeholder Engagement
- Process Improvement
- Effective Communication
- Program Management
- Database Management
- MS Office 365
- Project Coordination
- Quality Assurance
- Organizational Management
Certification
- PMP - Project Management Professional
Timeline
MART Project Lead & Supervisor
CACI International
06.2024 - Current
Instructor, IT Operations
Burning Castle
08.2023 - 05.2024
Senior Manager, Talent Management
Department of the Army
09.2021 - 02.2023
Senior Manager, IT Operations
Department of Defense
09.2020 - 08.2021
Senior Manager, IT Operations
Department of Defense
08.2018 - 08.2020
Senior Operations Manager
Department of Defense
08.2017 - 08.2018
Senior Enlisted Advisor
Department of Defense
03.2013 - 08.2017
Associate of Applied Science - Administrative & Management Studies
Excelsior College
Bachelor of Arts - Professional Business Studies
Excelsior College
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