Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kathy Masiello

Kathy Masiello

Williston,ND

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Salvation Army Thrift Store
02.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Office Manager

Pheasant Run Dental
02.2020 - 11.2022
  • Maintained computer and physical filing systems, for over 10,000 patients
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database. Along with keeping up on billing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules, for 3 general dentist and 2 specialists (oral surgeon and endodontist)

Registered Dental Assistant

Maisey Dental Clinic
01.2019 - 02.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines, to 20 patients a day
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Certified Surgical Technologist

CHI St. Alexius Health Medical
01.2017 - 03.2020
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Maintained high infection control standards.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Collected, prepared and disposed of medical specimens.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Used sutures, staples, clips and other tools to close wounds.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
  • Completed 75 total joint replacement procedures per month.
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
  • Maintained specialty equipment, implant, and instrumentation inventories.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Worked with vendors for speedy procurement of services and equipment.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Created and maintained unobstructed operative fields using diverse range of tools.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction
  • Maintained high infection control standards
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment
  • Created safe operating environments for invasive and non-invasive procedures
  • Collected, prepared and disposed of medical specimens
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies
  • Used sutures, staples, clips and other tools to close wounds
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures
  • Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases
  • Created and maintained unobstructed operative fields using diverse range of tools
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines
  • Maintained specialty equipment, implant, and instrumentation inventories
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments
  • Completed 60 total joint replacement procedures per month

Customer Service Associate

Menards
07.2015 - 04.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.

Surgical Technologist

Mercy Medical Hospital
07.2013 - 04.2016
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Maintained high infection control standards.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Created and maintained unobstructed operative fields using diverse range of tools.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Worked with vendors for speedy procurement of services and equipment.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Maintained specialty equipment, implant, and instrumentation inventories.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Completed 60 total joint replacement procedures per month.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
  • Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Transported patients to and from surgeries to promote timely operating room turnover.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Provided wound care post-operatively to promote healing and reduce risk of infections.
  • Educated patients on expected side effects and discomfort levels post-surgery.
  • Maintained records to document patient medical history and surgical procedure notes.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures
  • Maintained high infection control standards
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures
  • Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning [Type] procedures for optimal efficiency
  • Selected and purchased equipment for surgical procedures
  • Maintained records to document patient medical history and surgical procedure notes
  • Educated patients on expected side effects and discomfort levels post-surgery
  • Provided wound care post-operatively to promote healing and reduce risk of infections
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons
  • Transported patients to and from surgeries to promote timely operating room turnover
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements
  • Cleaned and maintained operating equipment to keep resources in good working condition and ready for use
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information
  • Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes
  • Positioned patients and set up drapes to create comfortable surgical environment for patients
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures
  • Completed 60 total joint replacement procedures per month
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment
  • Maintained specialty equipment, implant, and instrumentation inventories
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies
  • Worked with vendors for speedy procurement of services and equipment
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools
  • Created and maintained unobstructed operative fields using diverse range of tools
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases

Education

Associate of Applied Science - Surgical Technology

Browne Mackie College Boise Idaho
Boise, ID
01.2010

Skills

  • Safety Regulations
  • Travel Itineraries
  • Hospitality and Accommodation
  • Stock Replenishment
  • Guest Services
  • Employee Management
  • Sales and Upselling

Timeline

Customer Service Associate

Salvation Army Thrift Store
02.2023 - Current

Office Manager

Pheasant Run Dental
02.2020 - 11.2022

Registered Dental Assistant

Maisey Dental Clinic
01.2019 - 02.2021

Certified Surgical Technologist

CHI St. Alexius Health Medical
01.2017 - 03.2020

Customer Service Associate

Menards
07.2015 - 04.2017

Surgical Technologist

Mercy Medical Hospital
07.2013 - 04.2016

Associate of Applied Science - Surgical Technology

Browne Mackie College Boise Idaho

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Kathy Masiello