Kathy McAbee
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health club industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
Work History
Accounting Bookkeeper/Front Office Manager
Hammers & Homes, LLC
03.2012 - Current
- Ensured timely vendor payments by effectively managing accounts payable and maintaining strong relationships with suppliers.
- Assisted in budget preparation, providing accurate financial data for informed decision-making by senior management.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Maintained and processed invoices, deposits, and money logs.
Front Office Worker
Abstract Printing/Now Abstract Designs
01.2005 - 02.2012
- Managed cash transactions accurately, balancing daily reports and maintaining proper financial records for the front office department.
- Monitored inventory levels of necessary supplies, placing orders when required to maintain smooth front office operations.
- Actively contributed towards promoting a positive workplace culture focused on teamwork, open communication channels among staff members, and continuous improvement of service quality levels.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Received, sorted and distributed incoming mail in assigned mail boxes.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks and snacks in office.
- Processed expense reports and office invoices in Quickbooks.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Agent
RSN Promotional
03.1998 - 01.2005
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
- Achieved top performer status within the company due to consistent high sales numbers.
Front Desk Manager
The Westside Club
02.1993 - 03.1998
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Successfully organized and scheduled indoor and outdoor courts for all guests, pros and events.
- Coordinated staffing, food, drinks and awards for events.
Communications/Computer Operator
United States Air Force, USAF
06.1987 - 06.1995
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Enhanced data security by performing regular backups and implementing disaster recovery plans.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- USAF June 1987-June 1991, SC Air Guard June 1991-June 1995
Education
Art Studies
Converse College
Spartanburg, SCBusiness
University of South Carolina Upstate
Spartanburg, SCHigh School Diploma -
Woodruff High School
Woodruff, SC05.1985
Skills
- Computer proficiency
- Attention to detail
- Cash handling
- Administrative support
- Excellent communication
- Organizational skills
- Professional demeanor
- Telephone etiquette
- Appointment Setting
- Scheduling and Calendar Management
- Billing and Invoicing
Timeline
Accounting Bookkeeper/Front Office Manager
Hammers & Homes, LLC
03.2012 - Current
Front Office Worker
Abstract Printing/Now Abstract Designs
01.2005 - 02.2012
Sales Agent
RSN Promotional
03.1998 - 01.2005
Front Desk Manager
The Westside Club
02.1993 - 03.1998
Communications/Computer Operator
United States Air Force, USAF
06.1987 - 06.1995
Art Studies
Converse College
Business
University of South Carolina Upstate
High School Diploma -
Woodruff High School
Similar Profiles
Travis AanensonTravis Aanenson
Construction Superintendent at Hammers ConstructionConstruction Superintendent at Hammers Construction
Terrance DesjardinsTerrance Desjardins
Hydraulic Technician at Gorilla HammersHydraulic Technician at Gorilla Hammers
Hari PrasathHari Prasath
3D Environment Artist at Ten Hammers3D Environment Artist at Ten Hammers
Nadeera GalagedarageNadeera Galagedarage
Accounting Bookkeeper / Front Office Administrator at Kamloops Electric MotorAccounting Bookkeeper / Front Office Administrator at Kamloops Electric Motor
Dawn SchultzDawn Schultz
Office Manager/Accounting Bookkeeper at Suburban Electrical ServicesOffice Manager/Accounting Bookkeeper at Suburban Electrical Services