Kathy McCaslin
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
35
35
years of professional experience
Work History
General Manager
Amerita Specialty Infusion Services
03.2004 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
Branch Administrator
Kelly Home Care Services
07.2000 - 03.2004
- Tracked branch performance metrics effectively to identify areas for improvement in both sales targets and employee performance.
- Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
- Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Identified partnership opportunities and established favorable business connections.
Administrator
Soleus Healthcare Services
09.1995 - 07.2000
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Maintained Branch compliance with Medicare Home Health regulations.
Pediatric Nurse Manager
Homecare Of Southern Arizona
06.1989 - 09.1995
- Enhanced patient care by implementing evidence-based practices and personalized treatment plans for pediatric patients.
- Streamlined patient assessment processes, increasing efficiency and accuracy in diagnosis and treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for complex pediatric cases.
- Improved patient satisfaction by providing compassionate, family-centered care and addressing concerns promptly.
- Mentored new nursing staff members, fostering a supportive work environment and improving overall team performance.
Education
Bachelor of Science - Nursing
University of Arizona
Tucson, AZ12.1986
Skills
- Customer Relationship Management
- Financial Administration
- Operations Oversight
- Quality Management
- Team Leadership
- P&L Management
- Workflow Planning
References
References available upon request.
Timeline
General Manager
Amerita Specialty Infusion Services
03.2004 - Current
Branch Administrator
Kelly Home Care Services
07.2000 - 03.2004
Administrator
Soleus Healthcare Services
09.1995 - 07.2000
Pediatric Nurse Manager
Homecare Of Southern Arizona
06.1989 - 09.1995
Bachelor of Science - Nursing
University of Arizona
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