Kathy McDonough
Canton
Summary
Accomplished Loan Processor at GreenStone Farm Credit Services, adept in regulatory compliance and teamwork, significantly enhanced customer satisfaction through efficient loan servicing and seamless coordination across departments. Excelled in document review and information verification, leveraging skills to manage multiple loans and ensure compliance without compromising quality.
Overview
9
9
years of professional experience
Work History
Loan Processor
GreenStone Farm Credit Services
02.2021 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Set up and completed loan submission packages.
- Processed loan applications and monitored progress from start to finish.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Provided quick turnaround times to maintain fast-past schedule.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Monitored pipelines to track and log status of loans.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Loan Officer Assistant
Key Mortgage Ink
07.2020 - 12.2020
- Communicated with customers daily to request information and complete paperwork.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Assembled important paperwork and disclosures for borrower.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Answered inquiries and provided superior customer service to clients.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Set up files using loan officer checklist and submitted on-time for processing.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Senior Member Relations Representative
DFCU Financial
03.2018 - 06.2020
- Strengthened client relationships through proactive outreach, listening to their needs, and offering customized solutions.
- Maintained detailed records of client interactions, allowing for efficient data analysis and improved service customization over time.
- Provided regular updates on account status, addressing any concerns promptly and professionally to ensure ongoing satisfaction.
- Opened various types of banking accounts tailored to each person's specific needs
- Dealt with fiduciary accounts, opening IRA's,Trust accounts, and all minor accounts
- Sold and processed Auto Loans, Home Equity Lines of Credit, credit cards
- Closed various loans and maintained checking,savings accounts and all fiduciary accounts
Member Service Representative and Cash Operations
DFCU
08.2015 - 03.2018
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
Bachelor of Arts - Agricultural Business
California State University of Fresno
Fresno, California12-1994
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Loan servicing
- Loan underwriting
- Loan disclosures
- Document review
- File management
Timeline
Loan Processor
GreenStone Farm Credit Services
02.2021 - Current
Loan Officer Assistant
Key Mortgage Ink
07.2020 - 12.2020
Senior Member Relations Representative
DFCU Financial
03.2018 - 06.2020
Member Service Representative and Cash Operations
DFCU
08.2015 - 03.2018
Bachelor of Arts - Agricultural Business
California State University of Fresno
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