Kathy McFarland

Dedicated and diligent Healthcare Secretarial Professional with 15+ years of transferable experience in data entry, handling medical records, and performing electronic recordkeeping. Proven expertise in interviewing & registering patients, collecting co-payments, providing clerical assistance, and completing tear-down charts. Also 2 years’ sale experience helping customers understand and choose life and health insurance policies. Previous inventory experience.

• Maintained consistent and on-time delivery record with 99% of all orders arriving on time or ahead of schedule.
• Recognized by customers and co-workers for expedient and effective service.
• Managed Front office area.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.