Kathy Mejia
Ardmore,OK
Summary
Lead Barista with expertise in customer engagement, team leadership, and safety compliance. Proven ability to train and mentor staff while ensuring exceptional service and maintaining high standards in a fast-paced environment.
Overview
1
1
Language
3
3
years of professional experience
Work History
Lead Barista
7brew
Ardmore, Oklahoma
09.2023 - Current
- Prepared high-quality coffee beverages following company recipes.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Trained new baristas on equipment operation and customer service standards.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Managed inventory levels and restocked supplies, ensuring availability of products for smooth service.
- Implemented workflow practices that improved service speed and effectiveness during peak hours.
- Oversaw daily operations to maintain cleanliness and organization in the café.
- Maintained calm demeanor during high-volume periods and special events.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Coached and provided feedback to staff on performance expectations, fostering a culture of continuous improvement.
Insurance Agent
Arbuckle Insurance
Ardmore, Oklahoma
10.2024 - 03.2025
- Assisted clients in selecting appropriate insurance policies based on their needs.
- Educated clients on various insurance products and benefits available to them.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted policy reviews to ensure compliance with industry regulations and standards.
- Processed payments received from clients promptly according to established procedures.
Education
High School Diploma -
Ardmore High School
Ardmore, OK05-2025
Skills
- Coffee brewing techniques
- Equipment maintenance
- Inventory management
- Safety compliance
- Customer engagement
- Team leadership
- Bilingual
- Positive and professional
Languages
Spanish
Professional
Timeline
Insurance Agent
Arbuckle Insurance
10.2024 - 03.2025
Lead Barista
7brew
09.2023 - Current
High School Diploma -
Ardmore High School