Kathy Melcher
Facilities Coordinator/ Office Manager
Kingsport,TN
Summary
Enthusiastic Facilities Coordinator/Office Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experience with leading teams, customer service and vendor relations coupled with exceptional multilevel communication skills. Creative and compassionate skilled in conflict resolutions and operations management.
Skills
- Caring and Empathetic
- Calm and Effective Under Pressure
- Registration and Scheduling
- Communicating to Patients and Families
- Building Rapport and Credibility
- Patient Issue Resolution
- Resolving Problems
- Providing Information and Resources
- Office Management
- Staff Training
- Team Management
- Financial Management and Reporting
- Account and Ledger Reconciliations
- Office Supplies and Inventory
- Employee Motivation
- Confidence and Drive
- Meeting Coordination and Support
- Administration and Operations
- Diligent Follow Through
- Office Equipment Management
- Adaptable and Resilient
- Special Event Projects
- Maintenance Requirements
- Friendly and Relatable
- Documentation
- Database Management
Overview
1
1
Certification
Work History
Facilities Coordinator/Office Manager
KIHOMAC
Byron, GA
10.2019 - 08.2022
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Coordinated all meetings and conference room reservations.
- Maintained building systems and purchased equipment needed for day-to-day operations.
- Provided support and services related to mail and deliveries.
- Drove contractors and vendors to complete projects within specified timelines.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Advocated for staff members, helping to identify and resolve conflicts.
- Answered calls to address customer inquiries and concerns.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Dealt professionally with different levels of personnel and general public.
- Collected, arranged and input information into database system.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Briefed COO and Vice-President on office/staff issues, offered solutions when appropriate.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
Spa Manager
Sugar House Day Spa & Salon
Alexandria, VA
09.1999 - 01.2002
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Led spa tours for new members to familiarize guests with services provided.
- Utilized promotions, print and digital marketing to attract new clients.
- Coordinated facility schedules to maximize usage and efficiency.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Responded to customer inquiries or complaints.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Developed and implemented marketing strategies.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
Independent Patient Advocate
Self Employed
Alexandria, VA
11.1999 - 12.2022
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Worked effectively with staff from all departments to coordinate resolutions.
- Collected and reviewed patient information to assess eligibility for special programs.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Education
Associate of Science - Court Reporting
Nebraska College of Business
Omaha, NECertification
- CHHM - Certified Hazardous Materials Manager
Timeline
Facilities Coordinator/Office Manager
KIHOMAC
10.2019 - 08.2022
Independent Patient Advocate
Self Employed
11.1999 - 12.2022
Spa Manager
Sugar House Day Spa & Salon
09.1999 - 01.2002
Associate of Science - Court Reporting
Nebraska College of Business
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