Kathy Mesa

Management of personnel

• Oversee work schedules, approval of leave, attendance, and timekeeping of payroll records.
• Develop work expectations, monitor performance, and evaluation of staff.
• Counsel and take corrective action as necessary.
• Ensure that internal policies and procedures are followed in addition to all employment laws.
• Ensure that customer service is provided to the public to include telephone calls, assistance in person, and processing of requests through the mail.
• Utilizes resources to ensure that work is complete in a manner that is consistent with policy and procedure.
• Assist in problem solving work issues and application issues in order to support the mission of the office.
• Disseminate information to staff to educate on items that may affect work procedures and compliance.

Provide oversight to:

• Ensure that reports and supplements are approved and merged appropriately within the record management system.
• Conduct routine reviews and address non-compliance issues.
• Communicate any barriers to processing of reports to the appropriate parties
• Compile crime statistics for Uniform Crime Report/National Incident Based Reporting System (NIBRS).
• Create custom crime reports that include statistical data, historical analysis and crime mapping.
• Ensure that the office is compliant in reporting statistical information for the county as required to other outside government entities.

Serve as primary contact for Freedom of Information Act/Inspection of Public Records Act (IPRA) requests and processing of requests for information under the law.

• Serve as the primary contact for IPRA requests requiring action on behalf of DASO.
• Review requests to determine whether the request falls under IPRA guidelines and whether actin is required by DASO.
• Assign IPRA request tasks to the appropriate staff for processing.
• Ensure that applicable letters are sent as required under the law.
• Work with outside offices as necessary to ensure that the IPRA request is processed timely and accurately.
• Ensure DASO is compliant and following county and federal procedures.
• 40+ hour work week

• Assist in daily operations within the MVD Field Office which includes direct supervision of staff to implement best practices and process assessment initiatives.
• Devoted time assigning and directly supervising work of 1-12 full time employees. Approved leave requests, annual performance evaluations and recommended disciplinary actions.
• Trained personnel, conducted interviews and recommended selection of applicants.
• Provided career coaching through mentoring and arranged for training opportunities when possible.
• Made well-informed, effective, and timely decisions and perceived the impact and implications of those decisions.
• Identified and analyzed problems, weighed relevance and accuracy of information; generated and evaluated alternative solutions; made recommendations.
• Assisted with oversight of all customers in the office and those that called on the phone.
• Trained and tracked employee performances by assigning and evaluating job tasks.
• Promoted quality customer service by applying customer sensitivity practices.
• Kept up to date with MVD policies and procedures by accessing any changes in the MVD manual.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Trained new employees, conducted evaluations and monitored employee performances.
• Handles and resolves customer complaints and issues and promotes quality customer service.
• Balanced money drawers daily to include deposits to bank.

40+ work week