Kathy Meza
Irving,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated and committed to contributing to business success.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Villa Italian Kitchen
2018.01 - 2022.10
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Food Preparation Worker
Chipotle Grill
2016.12 - 2018.11
- Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Followed food safety practices and sanitation guidelines.
- Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
- Prepared and served various food items in fast-paced environment.
- Reduced food waste through careful inventory management, storage, and rotation practices.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Monitored food quality and presentation to maintain high standards.
- Developed excellent knife skills for efficient food preparation while upholding safety standards within the kitchen environment.
- Prepared different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
- Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
- Set up line stations with proper tools and products, quality-checked foods and maintained line equipment.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Shift Manager
Blakes Lotaburgar
2015.03 - 2018.08
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained and mentored new employees to maximize team performance.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Tracked receipts, employee hours, and inventory movements.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Warehouse Worker
Ross Dress For Less
2016.01 - 2016.07
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Operated equipment while observing standard safety procedures.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained clean, orderly work environment free of hazards.
Furniture Sales Associate
Max Discount Furniture
2014.04 - 2014.12
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Used in-store system to locate inventory and place special orders for customers.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Communicated with clients to find and design layout best suited for client needs and location.
- Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
Cashier
Fatburger
2012.02 - 2014.12
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Canyon Springs High School
Las Vegas, NVSkills
- Problem-solving aptitude
- Excellent Communication
- Decision-Making
- Flexibility
- Reliable
- Attention to Detail
- Creative
- Bilingual
Timeline
Assistant Store Manager
Villa Italian Kitchen
2018.01 - 2022.10
Food Preparation Worker
Chipotle Grill
2016.12 - 2018.11
Warehouse Worker
Ross Dress For Less
2016.01 - 2016.07
Shift Manager
Blakes Lotaburgar
2015.03 - 2018.08
Furniture Sales Associate
Max Discount Furniture
2014.04 - 2014.12
Cashier
Fatburger
2012.02 - 2014.12
High School Diploma -
Canyon Springs High School
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