Kathy Miller
Anchorage,AK
Summary
Proven leader in property and restaurant management, notably with NeighborWorks Alaska, adept at enhancing tenant relations and optimizing rent collection. Skilled in problem-solving and multitasking, I've successfully increased property values and customer satisfaction through strategic improvements and exceptional service. My approach combines critical thinking with a focus on results, driving significant improvements in operational efficiency and revenue growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
On-Site Resident Manager
NeighborWorks Alaska
12.2018 - Current
- Maintained accurate financial records, submitting detailed reports to property owners on a monthly basis.
- Managed property upkeep, ensuring a clean and well-maintained living environment for residents.
- Increased overall property value through strategic renovations and improvements based on market trends.
- Collaborated with local law enforcement authorities to address any security concerns or incidents that arose within the community.
- Supervised contractors and vendors, ensuring timely completion of projects within budget constraints.
- Developed strong relationships with tenants, fostering a positive living atmosphere and reducing turnover.
- Assisted residents during move-in/move-out process, ensuring smooth transitions for both parties involved.
- Performed regular inspections of the property, identifying potential safety hazards or areas requiring repair work.
- Provided exceptional customer service when handling tenant inquiries or complaints, demonstrating empathy while finding effective solutions.
- Improved rent collection rate with diligent follow-up on delinquent accounts and implementing payment plans.
On-Site Resident Manager
McGhanns Big Lake Storage
09.2016 - 06.2017
- Managed property upkeep, ensuring a clean and well-maintained living environment for residents.
- Assisted residents during move-in/move-out process, ensuring smooth transitions for both parties involved.
- Coordinated emergency response efforts during natural disasters or other crisis situations, prioritizing resident safety above all else.
- Performed regular inspections of the property, identifying potential safety hazards or areas requiring repair work.
- Provided exceptional customer service when handling tenant inquiries or complaints, demonstrating empathy while finding effective solutions.
- Collected and maintained careful records of rental payments and payment dates.
Restaurant Owner/Operator
Veronicas Cafe
11.2008 - 06.2010
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
West Valley High School
Fairbanks, AK01.1977
Skills
- Tenant relations
- Property Inspections
- Fair Housing Regulations
- Rent collection
- Building inspections
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Decision-Making
- Tenant and eviction laws
- Customer Relations
- Multi-family property management
- Data Entry
- Fair housing mandates
- Dispute Handling
- Monthly Fee and Payment Collection
- Payment Collection
- Deposits Management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Certification
- [Area of certification] Training - [Timeframe] Fair Housing
Timeline
On-Site Resident Manager
NeighborWorks Alaska
12.2018 - Current
On-Site Resident Manager
McGhanns Big Lake Storage
09.2016 - 06.2017
Restaurant Owner/Operator
Veronicas Cafe
11.2008 - 06.2010
High School Diploma -
West Valley High School
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