Kathy Mills
Lorena,TX
Summary
Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Patient Services Representative
Waco Family Medicine
04.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Used EPIC Software to schedule appointments.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Retail Sales Specialist / Sales Manager
Pilot Travel Centers LLC
12.2004 - 04.2024
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Supported store marketing initiatives through participation in promotional events and merchandising activities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Medical Claims / Personal Injury Claims
Mellgren Chiropractic Clinic
12.2002 - 06.2003
- Daily tasks included collection on Personal Injury claims through various insurance agencies, scheduling new and current patients for office visits, recording patient case history and deployment chars for visits
- Transferring records, filing records, answering the multi-line phone system, attending training classes, providing excellent patient service.
- Implemented secure data storage procedures to protect client confidentiality and maintain compliance with industry regulations.
- Maintained organized documentation systems to ensure easy access to critical information throughout the course of an investigation.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Customer Service Representative / Assistant Retail Manager
Sally Beauty Supply
11.2000 - 11.2002
- Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
- Played an integral role in achieving quarterly departmental targets by maintaining high productivity and consistently meeting or exceeding personal performance metrics.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Houston Chiropractic Seminar -
Houston Chiropractic Seminar
MDP Training -
Pilot Flying J
No Degree - Business Communication
McLennan Community College
01-2003
High School Diploma -
Bosqueville ISD
Bosqueville, TX01.1999
Skills
- Healthcare
- HIPAA compliance
- Customer service
- Medical terminology
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Registration and admissions
- Relationship building
- Phone and email etiquette
- Data entry
- Punctual and hardworking
- Multi-line telephone systems
- Registration and scheduling
- Attention to detail
- Administrative and office support
- Patient intake
- Health information Access management
Timeline
Patient Services Representative
Waco Family Medicine
04.2024 - Current
Retail Sales Specialist / Sales Manager
Pilot Travel Centers LLC
12.2004 - 04.2024
Medical Claims / Personal Injury Claims
Mellgren Chiropractic Clinic
12.2002 - 06.2003
Customer Service Representative / Assistant Retail Manager
Sally Beauty Supply
11.2000 - 11.2002
Houston Chiropractic Seminar -
Houston Chiropractic Seminar
MDP Training -
Pilot Flying J
No Degree - Business Communication
McLennan Community College
High School Diploma -
Bosqueville ISD
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