Kathy Montrose
Howell,MI
Overview
23
23
years of professional experience
Work History
Personal Assistant to the Owner
Moilanen Enterprises LLC
01.2016 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Sourced and ordered office equipment and supplies.
Front Counter Associate
Pottery In Paradise Gallery
01.2013 - 08.2016
- Greeted customers with smile and provided helpful suggestions.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
- Moved and handled various types of artwork with exceptional care, following shipping and packing requirements.
Certified Medical Assistant
The Medical Group
11.2009 - 05.2010
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Performed medical records management, including filing, organizing and scanning documents.
Nursing Assistant
Medilodge Of Howell
09.2008 - 03.2009
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Sales Associate
Art Van Furniture - Novi
03.2007 - 06.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Basic Emergency Medical Technician
American Medical Response, AMR
09.2000 - 01.2002
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient histories to assess and prioritize levels of care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Handled patient transfers from one medical facility to another.
- Assessed medical conditions of patients in pre-hospital settings.
- Delivered emotional support to patients and families.
- Immobilized patient for placement on stretcher and ambulance transport.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Observed patient behavior to report changes to medical personnel.
- Utilized communication devices to maintain contact with supervisors.
Education
No Degree - Certified Medical Biller And Coder
Worldwide Education/Mott Community College
Texas04.2023
No Degree - Medical Assisting
Ross Medical Education Center
Brighton, MI11.2009
No Degree - Certified EMT-Basic Life Support
Brighton Area Fire Department
Brighton MI 05.2000
High School Diploma -
Brighton High School
Brighton, MI06.1983
Skills
- Appointment Scheduling
- Administrative Support Specialist
- Records Filing
- QuickBooks Expertise
- Account Management
- Strong Problem Solver
- Cash Management
- Running Errands
- Multitasking and Organization
- Document Filing and Retrieval
- Business Correspondence
- Strong Interpersonal Skills
Timeline
Personal Assistant to the Owner
Moilanen Enterprises LLC
01.2016 - Current
Front Counter Associate
Pottery In Paradise Gallery
01.2013 - 08.2016
Certified Medical Assistant
The Medical Group
11.2009 - 05.2010
Nursing Assistant
Medilodge Of Howell
09.2008 - 03.2009
Sales Associate
Art Van Furniture - Novi
03.2007 - 06.2008
Basic Emergency Medical Technician
American Medical Response, AMR
09.2000 - 01.2002
No Degree - Certified Medical Biller And Coder
Worldwide Education/Mott Community College
No Degree - Medical Assisting
Ross Medical Education Center
No Degree - Certified EMT-Basic Life Support
Brighton Area Fire Department
High School Diploma -
Brighton High School
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