Kathy Moody
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Proficient in [Software].
Overview
28
28
years of professional experience
Work History
Guest Services
The Cleveland Browns Organization
08.2022 - Current
- Welcomed Guests
- Made sure they had a great experience at The Cleveland Browns Games.
- Come up with solutions to any problems or assistance for the guests.
Bookkeeper
Jayde International Inc.
10.2015 - 10.2021
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Bartender
Gardenbrook Banquet Center
06.1995 - 08.2009
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Austintown Fitch High School
Austintown, Ohio05.1975
Skills
- Guest Inquiries
- Serve Guests
- Resolving Disputes
- Customer Service Standards
- Guest Satisfaction
- Guest Relations
Timeline
Guest Services
The Cleveland Browns Organization
08.2022 - Current
Bookkeeper
Jayde International Inc.
10.2015 - 10.2021
Bartender
Gardenbrook Banquet Center
06.1995 - 08.2009
Austintown Fitch High School
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