Kathy Moore

• Conduct individual interviews with parents to determine eligibility
• Enroll new families
• Accurately process changes from families
• Maintain organization of family files to create an accurate paper trail
• Track and monitor eligibility and status on families receiving child care services; submitting reports as needed
• Request information to process certifications and

re-certifications

• handle urgent tasks as a priority
• Check emails daily and reply with accurate information
• Resolve discrepancies with client applications to verify eligibility.
• Communicated with parents from various cultures and backgrounds on application process.
• Processed and certified documents for accuracy and compliance with government regulations.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

• Enrolled eligible families into our COVID - 19 rent relief program
• Determined Eligibility based on income and family size
• Handled over 100 cases
• Reached out to families who applied to provide documentation for eligibility
• Give callers correct and accurate information about our program
• Release funding to those whom are approved and send an approval email
• Five9 software usage for incoming/outgoing calls
• UKG software for timesheets
• Neighborly software to look up case information on applicants
• Offered friendly and efficient service to families
• handled challenging situations with ease when they are currently in the process of getting denied
• Maintained detailed records of the families progress, documentation of services and case notes.
• organized family files with case number, last name and first name.

• Updated customer accounts with add-on room charges, including minibar use and room service bills.
• Planned coverage needs and organized services to support incoming special events.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
• Kept accounts in balance and ran daily reports to verify totals.
• Explained details regarding property, including restaurants, pool area, spa and fitness
  center to acclimate patrons to resort environment.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Promoted local entertainment and sporting events and offered details to assist patrons.
• Reported facility and room maintenance problems to appropriate personnel for
  immediate remediation.
  

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Maintained and managed workflow of all working employees.
• Assisted in balancing cash drawers and store safe.
• Assisted customers with special services, account updates and promotional options.
• Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
• Helped customers complete purchases, locate items and join reward programs to
  promote loyalty, satisfaction and sales numbers.
• Reviewed weekly sales circulars and monitored price changes.
• Processed POS transactions, including checks, cash and credit purchases or refunds.