Summary
Overview
Work History
Education
Skills
Certification
Recommendations
Timeline
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Kathy Mosley

Atlanta,GA

Summary

Experienced candidate with vast background in customer service roles. Consistently praised for having a strong and influential work ethic, as well as prioritizing and resolving customer complaints with empathy. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dental Assistant

East Atlanta Surgery
06.2024 - 12.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Cashier

Chick-fil-A
02.2020 - 07.2023
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Accurately processed customer payments using cash, credit cards, and checks
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Cross-trained colleagues on proper use of POS systems for efficient checkout times

Pharmacy Technician Trainee

CVS Pharmacy
02.2013 - 10.2013
  • Utilized computer systems to enter patient information, fill prescriptions, process payments and update records accurately and timely
  • Helped prepare prescriptions by counting, pouring and weighing medication
  • Adhered to safety protocols and HIPAA regulations when handling patient information
  • Maintained inventory of drugs and supplies within the pharmacy department

Optometrist Technician Trainee

Wal Mart Eye Care Center
12.2012 - 01.2013
  • Managed inventory of frames, lenses, contact lenses and other optical supplies
  • Educated patients on the importance of regular eye exams and contact lens care
  • Maintained detailed patient records, including medical history and exam results
  • Handled multiple tasks simultaneously in a fast-paced environment
  • Conducted follow up visits to assess patient's progress after treatment or surgery

Cahier

Flash Foods Gas Station
05.2012 - 12.2012
  • Provided excellent customer service by greeting customers and offering assistance, which developed strong customer relationships, satisfaction and loyalty
  • Utilized problem solving skills such as issue assessment and prioritization to effectively handle difficult situations
  • Assisted with training and mentoring new team members through hands-on demonstrations and one-on-one coaching
  • Maintained inventory and store visual presentation to meet customer needs
  • Kept up-to-date on new products, services, promotions, and pricing structures

Education

High School Diploma -

Southside High School
Fort Wayne, Indiana

Skills

  • Detail-Oriented
  • Team Collaboration
  • Data Verification
  • Strong Writing and Verbal Skills
  • Customer Service
  • Rapport Development

Certification

Certification of Dental Assistance

Recommendations

  • Julie Lowe, 678-794-8335
  • Penny Berry, 818-406-8256
  • Curt Flournoy, 478-451-4830

Timeline

Dental Assistant

East Atlanta Surgery
06.2024 - 12.2024

Cashier

Chick-fil-A
02.2020 - 07.2023

Pharmacy Technician Trainee

CVS Pharmacy
02.2013 - 10.2013

Optometrist Technician Trainee

Wal Mart Eye Care Center
12.2012 - 01.2013

Cahier

Flash Foods Gas Station
05.2012 - 12.2012

High School Diploma -

Southside High School

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Kathy Mosley