Kathy Moss
Accounting Manager
Laurel,MT
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service excellence at Walmart. Proven ability to handle cash and digital payments while resolving customer issues effectively. Skilled in team collaboration and time management, ensuring efficient operations and enhanced customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
40
40
years of professional experience
Work History
Cashier
Walmart
09.2024 - 11.2024
- Handled cash, credit, and digital payments while adhering to company policies.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Demonstrated adaptability in fast-paced environment while learning new systems quickly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
DMV Title Clerk
Livermore Toyota
06.2016 - 03.2017
- Processed vehicle title applications accurately and efficiently.
- Collaborated with customers to resolve title-related inquiries and issues.
- Maintained organized records of title documents and transactions.
- Assisted in verifying documentation for compliance with state regulations.
- Utilized dealership management software to track title information consistently.
- Supported team members in daily operations and workflow management.
- Adapted quickly to changing processes and legal requirements in title handling.
- Ensured timely processing of titles to enhance customer satisfaction levels.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
DMV Title Clerk
Mataga Cadillac
10.2013 - 06.2016
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
- Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.
- Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
Office Manager
United Spas
06.2012 - 10.2013
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for staff meetings, enhancing communication and collaboration among teams.
- Implemented office procedures improving administrative efficiency and reducing delays.
- Oversaw inventory management, maintaining optimal stock levels of supplies and equipment.
- Supervised support staff, providing guidance and performance feedback to enhance productivity.
- Streamlined document management system, improving access to critical information across departments.
- Facilitated vendor relationships, negotiating contracts to optimize service quality and reduce costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Manager
Melrose Ford/Melrose Bodyshop
02.1999 - 12.2011
- Developed training materials for onboarding new employees, fostering a smooth transition into the workplace.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Education
No Degree - Accounting And Finance
Chabot College
Hayward, CAHigh School Diploma -
West High School
Billings, MT06-1970
Skills
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
- Payment processing
Timeline
Cashier
Walmart
09.2024 - 11.2024
DMV Title Clerk
Livermore Toyota
06.2016 - 03.2017
DMV Title Clerk
Mataga Cadillac
10.2013 - 06.2016
Office Manager
United Spas
06.2012 - 10.2013
Office Manager
Melrose Ford/Melrose Bodyshop
02.1999 - 12.2011
No Degree - Accounting And Finance
Chabot College
High School Diploma -
West High School
Skills
Quickbooks, MS Office, ADP, Reynolds & Reynolds, Business Management, Excel