Kathy M. Sims
Philadelphia,PA
Summary
15 Years of experience in the Administrative and Mental Health/Substance Abuse Field Motivated self-starter and detail oriented; ability to grasp issues quickly, expert in multi-tasking, proficient in time management and prioritizing work, astute in problem solving, experienced facilitator and excellent communicator. Dynamic individual with hands-on experience in Administration and Human Services with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Gaudenzia Outreach II
01.2008 - 01.2023
- Supervise clerical support staff
- Billing
- Quality assurance
- Conduct audits
- Monitor client's attendance and progress
- Accounts receivable/payable
- Payroll
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Recovery Specialist
Resources for Human Development
01.2012 - 01.2015
- Supervise Mental Health Adult residents in an assistance living program
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Supported management in identifying opportunities for process improvement within the department''s operations.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
Group Leader
University of PA Studies of Addiction
01.2002 - 01.2008
- Group facilitator
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Administrative Assistant
Caton Village
01.2000 - 01.2002
- Compiled program reports
- Reviewed applications
- Intake screening
- Billing
- Accounts receivable/payable
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assistant Supervisor/Residential Advisor
RHD
01.1996 - 01.2002
- Monitored adolescents in a group housing facility
- Progress reports
- Scheduling medical and court appointment
- Accounts receivable/payable
- Supervised clerical staff
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Administrative Assistant
Warren E. Smith
01.1998 - 01.2000
- Monitored clients conduct and substance abuse progress
- Compiled statistical reports
- Conducted intake screenings
- Supervised administrative staff
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Transitional Housing Coordinator
Gaudenzia Outreach
01.1992 - 01.1996
- Located living quarters for clients in a transitional housing program
- Screened applicants for housing
- Record keeping
- Liaison between Gaudenzia, Philadelphia Office of Supporting Housing Authority and other officials
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse,
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
Education
Some College (No Degree) - Business Administration
Today's People Business School
13th & Market StreetGED -
West Philadelphia High School And Keystone Jr Corp
48th And Walnut Street And Drums Pennsylvania06.1974
Skills
- Microsoft Word
- Word Perfect
- Excel
- Power Point
- Multi Telephone Lines
- Data Entry
- Client relationship building
- Computer skills
- Time management
- Microsoft Excel
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
- Office management
Timeline
Recovery Specialist
Resources for Human Development
01.2012 - 01.2015
Administrative Assistant
Gaudenzia Outreach II
01.2008 - 01.2023
Group Leader
University of PA Studies of Addiction
01.2002 - 01.2008
Administrative Assistant
Caton Village
01.2000 - 01.2002
Administrative Assistant
Warren E. Smith
01.1998 - 01.2000
Assistant Supervisor/Residential Advisor
RHD
01.1996 - 01.2002
Transitional Housing Coordinator
Gaudenzia Outreach
01.1992 - 01.1996
Some College (No Degree) - Business Administration
Today's People Business School
GED -
West Philadelphia High School And Keystone Jr Corp
Computer And Other Office Skills
- Microsoft Word
- Word Perfect
- Excel
- Power Point
- Multi Telephone Lines
- Data Entry
Phone Numbers
267-879-5888, 215-471-1363
Computer And Other Office Skills
- Microsoft Word
- Word Perfect
- Excel
- Power Point
- Multi Telephone Lines
- Data Entry
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