Kathy Mullins
Pikeville,KY
Summary
Results-driven HR professional with a proven track record in policy development, recruitment management, and employee relations. Committed to enhancing workplace culture and ensuring HR compliance.
Overview
22
22
years of professional experience
Work History
Human Resources Manager
Sykes Call Center
Pikeville, Kentucky
03.2002 - 04.2004
- Developed and implemented HR policies to enhance workplace culture.
- Managed recruitment processes, including job postings and candidate screenings.
- Conducted performance evaluations to support employee development and growth.
- Resolved employee relations issues through effective communication and mediation.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Directed HR programs, policies and processes to improve operational efficiency.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
Benefits Administrator
Sykes Call Center
Hazard, KY
09.1999 - 04.2002
- Managed employee benefits enrollment and changes for diverse workforce.
- Processed claims and resolved issues related to health insurance plans.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Ensured compliance with HIPAA privacy regulations when handling confidential information related to employee benefits programs.
- Reviewed COBRA notices prior to distribution in order ensure they meet legal requirements.
Accounting Clerk
Frazier Farm and Home
Whitesburg, Kentucky
01.1997 - 04.1999
- Collaborated with team members to streamline accounting procedures.
- Processed both outgoing and incoming payments and invoices.
- Processed invoices, payments, and statements in a timely manner.
- Resolved customer inquiries regarding bills and payments.
- Prepared bank deposits by compiling data from cashiers.
Licensed Practical Nurse
Knott County Nursing Home
Hindman, Kentucky
09.1982 - 11.1992
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities, including bathing and grooming.
- Provided emotional support and companionship to enhance resident well-being.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
Education
BBA - Business Administration
09-1992
- Dean's List
- Honor Roll
Presidential Scholarship
Bachelor of Arts - Nursing
09-1990
Skills
- Policy development
- Recruitment management
- Employee relations
- Performance evaluation
- Benefits administration
- HR compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Manager - Sykes Call Center
03.2002 - 04.2004
Benefits Administrator - Sykes Call Center
09.1999 - 04.2002
Accounting Clerk - Frazier Farm and Home
01.1997 - 04.1999
Licensed Practical Nurse - Knott County Nursing Home
09.1982 - 11.1992
Eastern Kentucky University - BBA, Business Administration
Hazard Community And Technical College - Bachelor of Arts, Nursing