Kathy Murphy

Responsible for the preparation, processing, and coordination of programmatic documentation, applications, and file maintenance for multiple services to enhance service delivery. Ensures accountability for documentation and processing of eligibility requirements according to the objectives and requirements of the organization and the assigned funding sources. Work directly with clients at point of presumptive eligibility and at periodic intervals during their time of servies with Newcap to make sure they remain eligible and all documentation is done according to requirements of funding sources. Coordinate with assigned coaches as well as giving documentation to Funder Experts and Outcome Directors.

• Helped front desk staff register and process patients.
• Assisted with documenting clinic activities and updated medical records.
• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
• Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
• Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
• Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
• Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.
• Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
• Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
• Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
• Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
• Collected specimens, delivered to lab and brought results back to clinical team.
• Maintained strict adherence to HIPAA regulations by protecting patient privacy during all interactions and documentation processes.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared examination rooms at start of shift and executed quick turnovers between appointments.