Kathy Murrow
Pleasantville,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Mortgage Underwriter
Wells Fargo & Company
06.2010 - 06.2023
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Processed loan applications and monitored progress from start to finish.
- Compiled closing packages for drafting and presentation accuracy.
- Proactively identified solutions for customers experiencing credit issues.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Verified integrity of applicants' information to minimize fraud.
Team Lead / Work Director
Wells Fargo & Company
04.2005 - 05.2007
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Educated staff on organizational mission and goals to help employees achieve success.
Loan Processor
Wells Fargo & Company
06.2003 - 04.2005
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Education
High School Diploma -
Herbert Hoover High School
Des Moines, IASkills
- Jumbo and Super Jumbo Loans
- Asset Statements
- Debt-to-Income Ratios
- Application Analysis
- LTV Calculations
- Residual Incomes
- Attention to Detail
- Effective Communication
- Underwriting Guidelines
- Critical Thinking
- Income Verification
- Adaptability
- Problem Solving
- Risk Assessment
- Credit Analysis
- Documentation Review
- Regulatory Compliance
- Decision Making
- Fraud Detection
- Customer Service
- Application Review
- Creditworthiness Determination
- Credit History Review
- Income Evaluation
- Loan Portfolio Monitoring
- Eligibility Determination
- Fraud Detection and Prevention
- Financial History Review
- NMLS Registration
- Oral and Written Comprehension
- Active Listening and Learning
- Decision-Making
Timeline
Mortgage Underwriter
Wells Fargo & Company
06.2010 - 06.2023
Team Lead / Work Director
Wells Fargo & Company
04.2005 - 05.2007
Loan Processor
Wells Fargo & Company
06.2003 - 04.2005
High School Diploma -
Herbert Hoover High School
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