Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Qualter

Haverstraw,NY

Summary

Over two decades of experience as a healthcare IT professional with expertise in EHR and clinical application delivery. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to increase efficiency.

Overview

29
29
years of professional experience

Work History

Meditech Technical Analyst

Helen Hayes Hospital
Haverstraw, NY
11.2022 - Current
  • Developed, tested, and implemented solutions for various issues in Meditech environments.
  • Responsible for system configuration, testing and clinical dictionary build/maintenance within Meditech.
  • Configured interfaces between other healthcare information systems and the Meditech system for seamless integration.
  • Conducted training sessions for new and existing Meditech users, demonstrating proper use of the system.
  • Provided technical support to staff members in order to troubleshoot issues with the Meditech software.
  • Created user accounts and roles within the system based on individual job requirements.

System Administrator

Mobility Rehabilitation
Clermont, FL
03.2020 - 09.2022
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Installed, tested and evaluated new systems, applications and patches.
  • Analyzed user requirements to create solutions for software development projects
  • Developed technical documentation such as flowcharts, diagrams, and process maps.
  • Designed, developed, tested, documented and maintained new EHR.
  • Worked closely with IT teams to ensure proper integration between systems platforms.

Senior EHR Implementation Specialist

Harris Computer
Allendale, NJ
01.2016 - 03.2020
  • Oversee, coordinate and manage all aspects of the implementation process for new and existing clients
  • Managed multiple EHR implementations simultaneously
  • Trained providers and support staff on Picasso EHR system
  • Communicate and manage internal and external implementation requirements and expectations
  • Served as a single point of customer contact during the implementation
  • Coordinated data conversion, interface and other timelines and expectations
  • Planned and coordinated file maintenance, system upgrades, enhancements, builds, and modifications as required
  • Design, build and configure the EHR templates, modules and processes

Senior Systems Analyst

Silver Hill Hospital
New Canaan, CT
01.2012 - 01.2016
  • Analyzed existing systems in order to identify potential problems and areas for improvement.
  • Liaise and facilitated communication between all hospital units to address/resolve EHR software issues
  • Authored technical documentation for the applications including operations, user guides, and training materials
  • Provided technical support for users on system issues, including troubleshooting hardware and software applications.
  • Lead the training rollout, for all disciplines throughout the hospital on the Electronic Medical Record system
  • Planned and coordinated major system upgrades, enhancements, builds, and modifications.
  • Developed software programs by studying customer requirements and designing, testing, and modifying software applications.

Environmental Systems Analyst

Connecticut Children’s Medical Center
Hartford, CT
01.2012 - 01.2013
  • Responsible for moving multiple application build across environments via EPIC Data Courier
  • Evaluate impact of upgrades and policies on current use of Data Courier
  • Prepared and lead the change control policies via change control meetings
  • Prepared and lead upgrade planning, downtime planning, and Go-Live Planning Committees
  • Trained Application Analysts on data courier use and provided overall daily support
  • Creates and maintains documentation for use in infrastructure administration
  • Project planning of upgrades, system enhancements, modular build, and configuration while being responsible for data integrity.

Senior Systems Analyst

St. Vincent’s Medical Center
Bridgeport, CT
01.2008 - 01.2011
  • Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
  • Tested, debugged and corrected errors in programs to ensure accuracy and completeness.
  • Provided technical support on software applications throughout the organization.
  • Quality Management system: Implemented a Quality Management system consisting of preparing a project plan, data/interface architecture, design, development, testing, training, and rollout.
  • Medical Oncology Department: Developed a database to collect data for the Tumor Registry group.

Senior Project Leader

Bristol Meyers Squibb
Stamford, CT
01.1995 - 01.2005
  • Managed a team of consultants, developers, and designers during the SAP implementation
  • Responsible for the Order to Cash System (order entry, deployment, and manufacturing)
  • Collaborated with senior leadership for system maintenance of the Materials Management SAP module
  • Documented and led the training sessions to multiple levels in the organization
  • Customized product configuration systems, enhancing the display of the product in retail stores.

Education

Skills

  • Project Management
  • Workflow and Process Mapping
  • Implementations
  • Clinical Information Systems – EPIC, Meditech
  • Change Management
  • Excellent Communication

Timeline

Meditech Technical Analyst

Helen Hayes Hospital
11.2022 - Current

System Administrator

Mobility Rehabilitation
03.2020 - 09.2022

Senior EHR Implementation Specialist

Harris Computer
01.2016 - 03.2020

Senior Systems Analyst

Silver Hill Hospital
01.2012 - 01.2016

Environmental Systems Analyst

Connecticut Children’s Medical Center
01.2012 - 01.2013

Senior Systems Analyst

St. Vincent’s Medical Center
01.2008 - 01.2011

Senior Project Leader

Bristol Meyers Squibb
01.1995 - 01.2005

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Kathleen Qualter