Kathy Nelsen
Tinley Park,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure full time entry-level position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Ready to help team achieve company goals.
Overview
37
37
years of professional experience
Work History
Director of Membership Services
SAG-AFTRA
04.2011 - 10.2020
- Built relationships with members, pre-members and community to establish long-term business growth.
- Resolved problems with high-profile members to maintain good working relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow member base.
- Worked well in team setting providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Office Administrator
SAG-AFTRA
01.1998 - 04.2011
- Interacted with members by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
Membership Customer Services Representative
SAG-AFTRA
08.1983 - 01.1998
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Pekin Community High School
Pekin, IL05.1976
Skills
- Staff Development
- Staff Management
- Project Management
- Budget Control
- Office Administration
- Attention to Detail
- Multitasking
Timeline
Director of Membership Services
SAG-AFTRA
04.2011 - 10.2020
Office Administrator
SAG-AFTRA
01.1998 - 04.2011
Membership Customer Services Representative
SAG-AFTRA
08.1983 - 01.1998
High School Diploma -
Pekin Community High School
Similar Profiles
Alejandro EstevezAlejandro Estevez
Residuals Processing Specialist at SAG-AFTRAResiduals Processing Specialist at SAG-AFTRA
Brooke UehlingerBrooke Uehlinger
Background Actor at SAG AFTRABackground Actor at SAG AFTRA
Bobby KucinskiBobby Kucinski
Actor at SAG-AFTRAActor at SAG-AFTRA
Zaire SavageZaire Savage
Social Media Coordinator at SAG-AFTRASocial Media Coordinator at SAG-AFTRA
Brian McGuffageBrian McGuffage
Journeyman Electrician at IBEW Local 134Journeyman Electrician at IBEW Local 134