Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Nelson

Midlothian,TX

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

27
27
years of professional experience

Work History

Business Process Consultant

Allstate Insurance Co
12.2018 - 01.2024
  • Collaborated with upper management to drive strategy and implement new processes.
  • Analyzed and assessed functional and organizational activities.
  • Assessed business processes and identified ways to boost improvement.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Optimized core processes to improve business performance and operational agility.
  • Provided reporting for forecast analysis in support of decision-making.
  • Designed and validated operating solutions to leverage best practices utilizing an Agile behavior and data-based decision making
  • Collected and analyzed data to initiate, develop, and recommend solutions for process optimization
  • Applied Six Sigma principles to design, analyze, and improve key business areas

Catastrophe Subject Matter Expert/Senior Process Associate

Allstate Insurance Co
07.1997 - 12.2018
  • Approved weekly time for Kelly contact employees utilizing the SAP Fieldglass system.
  • Conducted orientation sessions and mentored newly hired contingent employees.
  • Provided oversight on five key processes, span of control ranged up to 40+ contract employees,
  • Met month-end reporting objectives and deadlines.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Participated in special projects to increase productivity and make meaningful impact on company and mission.
  • Performed reconciliations to drive accuracy and validity of financial information.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Conducted training and applied change management to achieve desired outcomes.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Handled a high volume of incoming calls to establish Auto and Homeowner claims in a call center environment.

Education

Master of Business Administration - Minor in Human Resource

Strayer University
Washington, DC
09.2017

Bachelor of Applied Arts And Science - Minor in Education

University of North Texas
Denton, TX
08.2009

Associate of Arts - Human Development

Cedar Valley College
Lancaster, TX
05.2006

Skills

  • Meeting Participation
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem-Solving
  • Data Monitoring
  • Process Change Improvements
  • Team Collaboration
  • Quality Reporting
  • Process Improvement Initiatives
  • Performance Review
  • Team Member Development
  • Account Reconciliation
  • Improvement Strategies
  • Presentation Skills
  • Effective Communication
  • Customer Satisfaction
  • Customer Inquiries
  • Work Organizing and Prioritizing
  • Presentations and Decks
  • Experienced Trainer
  • Microsoft Office Apps
  • Fieldglass
  • Workday
  • Business Intelligent

Timeline

Business Process Consultant

Allstate Insurance Co
12.2018 - 01.2024

Catastrophe Subject Matter Expert/Senior Process Associate

Allstate Insurance Co
07.1997 - 12.2018

Master of Business Administration - Minor in Human Resource

Strayer University

Bachelor of Applied Arts And Science - Minor in Education

University of North Texas

Associate of Arts - Human Development

Cedar Valley College

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Kathy Nelson