KATHY NGUYEN
Practice Manager/ Administrator
Fort Worth,TX
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
7
7
years of professional experience
Work History
Manager
Metroplex Medical Centers
Fort Worth, TX
03.2024 - 09.2024
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations, including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Coached and motivated team, and delivered exceptional customer service.
- Communicated plans and actions to meet departmental goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated communication between creative and administrative teams for cohesive project management.
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
Assistant Manager
Keller Parkway Family Dental
Keller
07.2022 - 03.2024
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Developed strong working relationships with staff, fostering a positive work environment
- Increased sales through effective merchandising strategies and targeted promotions
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Implemented staff training programs, enhancing product knowledge and improving customer service skills
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Member Service Specialist/ Supervisor
Sam's Club
Fort Worth, TX
11.2020 - 11.2022
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Medical Receptionist/ Lead
Tarrant Internal Medicine And Pediatrics PLLC
Fort Worth
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Gathered, transcribed, and typed medical information into charts.
- Followed infection control procedures to protect patients and staff in waiting area.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Bachelor of Science - Healthcare Administration
West Coast University
Dallas, TX06-2024
Associate of Arts - Arts
Tarrant County College District
Fort Worth, TX05-2020
Skills
- Operations Management
- Staff Development
- Financial Management
- Strategic Planning
- Performance Management
- Schedule Preparation
- Performance Evaluations
- Team Leadership
- Staff Training and Development
- Staff Management
- Time Management
- Cross-Functional Teamwork
- Lead Generation
- Product Management
- Verbal and written communication
Languages
Vietnamese
Full Professional
Timeline
Manager
Metroplex Medical Centers
03.2024 - 09.2024
Assistant Manager
Keller Parkway Family Dental
07.2022 - 03.2024
Member Service Specialist/ Supervisor
Sam's Club
11.2020 - 11.2022
Medical Receptionist/ Lead
Tarrant Internal Medicine And Pediatrics PLLC
Bachelor of Science - Healthcare Administration
West Coast University
Associate of Arts - Arts
Tarrant County College District
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved increased patients numbers through effectively helping with with phone calls.
- Documented and resolved employee concerns which led to productive day.
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
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