Kathy Nguyen
Salinas,Ca
Summary
Learning professional with experience designing and implementing effective educational programs across diverse learning contexts. Demonstrated expertise in curriculum development, instructional design, and innovative teaching strategies that enhance learner engagement and achievement. Known for collaborative leadership, adaptability, and delivering measurable learning outcomes in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Accelerated Learning Specialist (Interventionist)
MPUSD
Seaside, CA
08.2025 - Current
- Developed and implemented individualized learning plans for diverse student populations.
- Collaborated with educators to enhance instructional strategies and curriculum effectiveness.
- Conducted assessments to identify student needs and monitor progress effectively.
- Provided training and support to teachers in integrating technology into lesson plans.
- Analyzed data to drive instructional decisions and improve student outcomes systematically.
- Supported struggling students with targeted interventions, resulting in improved academic performance.
- Utilized data-driven instruction to identify areas of improvement and adjust teaching strategies accordingly, enhancing student outcomes.
- Implemented innovative teaching techniques to keep students engaged and motivated throughout the learning process.
- Served as a liaison between school administration and faculty, facilitating open communication channels for addressing concerns or suggestions.
- Fostered a positive learning environment by incorporating diverse teaching methods that cater to different learning styles.
Associate Preschool Teacher
MPUSD
Marina, CA
09.2020 - 07.2025
- Provided academic and behavioral support to students
- Assist lead teachers in preparing lessons, managing classrooms, and individualizing student learning
- Supervise students in classrooms, lunchrooms, and school events to ensure a safe environment
- Adapt quickly to different classrooms and teaching styles while maintaining professionalism
- Collaborate with staff to address student needs and school initiatives
- Helps support children and teaching them basic skills/ social emotional skills
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Cashier
Pizza My Way
Monterey, CA
10.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Server
Event Planning Company
Monterey, CA
06.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Guest Services
SRAC-SJSU
San Jose, CA
11.2018 - 12.2020
- Boosted positive online reviews by consistently exceeding expectations in all aspects of guest services.
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Developed strong working relationships with team members to provide seamless guest services.
- Assisted in the training of new team members, ensuring they understood company policies and procedures related to guest services.
- Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
Phone/Email Banker
SJSU
San Jose, CA
05.2018 - 07.2020
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Maintained friendly and professional customer interactions.
Office Secretary
Copy King
Monterey, CA
01.2014 - 12.2017
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Wayfinder
Salinas Valley Memorial Hospital
Salinas, CA
01.2011 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts - Psychology
Hartnell Community College
Salinas, CA05-2017
Bachelor’s Degree - Psychology
San Jose State University
San Jose, CA12-2020
Skills
- Classroom management
- Reporting requirements
- Blended learning strategies
- Customer & Guest Services
- Time Management
- Communication & Collaboration
- Adaptability & Flexibility
- Office & Administrative Tasks
- Multitasking In Fast-Paced Settings
- Problem Solving
- Conflict Resolution
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Behavior management
- Public speaking
- Conflict resolution
- Collaborative learning
- Child development
- Learning strategies
- FLUENT IN Vietnamese
Certification
- First Aid/CPR Certified
Languages
Vietnamese
Native or Bilingual
Timeline
Accelerated Learning Specialist (Interventionist)
MPUSD
08.2025 - Current
Cashier
Pizza My Way
10.2023 - 10.2024
Server
Event Planning Company
06.2022 - 06.2024
Associate Preschool Teacher
MPUSD
09.2020 - 07.2025
Guest Services
SRAC-SJSU
11.2018 - 12.2020
Phone/Email Banker
SJSU
05.2018 - 07.2020
Office Secretary
Copy King
01.2014 - 12.2017
Wayfinder
Salinas Valley Memorial Hospital
01.2011 - 02.2013
Associate of Arts - Psychology
Hartnell Community College
Bachelor’s Degree - Psychology
San Jose State University